Senior Customer Service Coordinator

7 months ago


Bishop's Stortford, United Kingdom Hunterwell Recruitment Ltd Full time

If you’re working for volume house builder and are exhausted with a relentless workload this could be just the role for you, if you’re looking for a new and exciting opportunity then read on.

I’m looking for a New Homes Customer Service Coordinator or Senior Customer Service Coordinator who is highly proficient in their current role, with a proven track record of dealing with escalated complaints, complex defects, and demanding customers, all the standard responsibilities.

Unlike a standard Coordinator role, as the Senior Coordinator, you’ll work closely with the Customer Service Manager which will involve managing initial snagging lists from start to finish ensuring everything is cleared within the SLA’s, conducting home demonstrations, carrying out plot inspections with a view to signing off as completed and visiting customers to inspect/assess warranty issues raised and progress with relevant trades or Customer Service Operatives to close out issues.

It’s all about quality over quantity with this Award-Winning Developer who not only create stunning homes, they’re also hugely proud of achieving a customer satisfaction score of 96% from their purchasers.

You might already be a Senior Coordinator or a Coordinator who has the skills and experience to step up. Ideally you’ll have an insight or some experience around the additional responsibilities or maybe not, I’d still be interested in having a conversation with you.

Previous new homes experience is essential for this role.

**Job Types**: Full-time, Permanent

**Salary**: £35,000.00-£40,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- new homes customer service: 2 years (required)

Work Location: In person



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