Customer Service Coordinator
2 days ago
CUSTOMER SERVICE BASED ROLE WITH VAST PROGRESSION AVAILABLE. BOTH EXPERIENCED PEOPLE AND INEXPERIENCED (EDUCATION LEAVERS/GRADUATES) CONSIDERED.
- Ellis Mason _have partnered exclusively with a highly credible business based in Bishops Stortford to help them find a **CUSTOMER SERVICE COORDINATOR**.
For the role of **CUSTOMER SERVICE COORDINATOR**, the training is extensive as you will be learning a whole new, highly legislated industry and so the company are happy to consider people with little experience as much as they are to look atpeople with existing experience.
THE SALARY & BENEFITS
- Salary £19,000 - £24,000 per annum, dependent on experience.
- Bonus scheme
- Job and salary progression available
- Monday to Friday office hours of 9.00am - 5.30pm on a permanent, full time basis
- Modern, polished offices
- 21 days holiday plus 8 bank holidays
- Government pension scheme and free on-site parking
THE JOB
The main duties included within the role of the **CUSTOMER SERVICE COORDINATOR**, are:
- Building relationships with customers and setting up their new accounts online
- Using the internal ticketing system to log customer queries
- Preparing and sending quotations to new customers
- Working closely with internal teams to ensure the timely set up of new customer accounts
- Generating relevant reports
- Completing relevant documentation and sending where necessary
- Providing system training to relevant customers via the phone
- Referring any queries to the relevant internal teams and monitoring progress for solution
- General account support to customers
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