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Medical Receptionist

3 months ago

Walsall, United Kingdom St Peters Surgery Full time

**Job summary**

We are recruiting part time Medical Receptionist at St Peters Surgery. Being frontline/patient facing staff in Primary Care is no easy job, so we are looking for individuals with a positive mindset, eagerness to learn new systems and excellent communication skills. St Peters Surgery will provide training and ongoing support in the role, so please do not be put off if you have no prior reception or administration experience.

**Main duties of the job**

You will be required to work in a team of 10 medical receptionists on a rotational basis to cover core opening hours. We are looking for a team player to cover a range of reception duties including, booking patient appointments, call handling, patient triaging and many other administrative duties. Experience of general practice is desirable but not essential.

**About us**

Based near the Walsall College in the heart of Walsall, St Peters Surgery is a 5 partner GP Practice that provides primary care services to 10,000 patients.

Our clinical team includes a salaried GP, Nurses, Healthcare assistants, Pharmacists, First Contact Physiotherapist and many other associated staff. A strong and experienced reception, administration and medical secretary team keep the surgery running smoothly with the assistance of a Practice Business Manager and Practice Operations Manager.

**Job description**

**Job responsibilities**

Duties will include
- To open up and close the surgery as appropriate.
- To provide, as the first point of contact with the surgery, a welcoming and caring atmosphere and environment for patients and visitors
- To operate an efficient, effective and appropriate appointment system to facilitate patient access.
- To handle telephone and personal calls, messages and enquiries giving advice and guidance as appropriate and in accordance with practice guidelines.
- To operate the administration systems in accordance with practice procedures.
- Promote patient use of the self check-in, on-line services (via practice website) and the patient reference group
- Promote practice clinical services
- To ensure good communications and the efficient flow of information between the practice teams.
- To follow administrative procedures for patient registration and removal, quality and outcomes service, targets and private health work.
- Using the computer to record patient data, (e.g. personal, immunisations, test results, health promotion, and drugs).

**Person Specification**

**Qualifications**

**Essential**
- GCSE grade A to C in English and Maths (or equivalent experience)

**Desirable**
- Previous experience in GP Practice (but not essential)

**Disclosure and Barring Service Check**

**Job Type**: Part-time

**Salary**: £10.53 per hour

Expected hours: No more than 20 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends
- Overtime

Work Location: In person

Application deadline: 09/02/2024
Reference ID: A0138-23-4727