Receptionist
4 months ago
To provide the first point of contact to patients and other visitors to enable access to appropriate services in a professional and courteous manner.
To undertake clerical duties as necessary and to enter relevant data onto the computer system. To provide support for clinicians to enable the effective day to day running of the practice and to be able to work on your own initiative as well as part of a team.
At times you may be located to one of our Umbrella Practices for training and development or to cover annual leave and sickness.
**Reception**
To ensure that patients and visitors are greeted professionally and courteously and directed to the appropriate services.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
To watch out for discrepancies and where possible to deal with these promptly on arrival of a patient at reception.
After reception of a patient, to direct and monitor flow of patients into consulting and treatment rooms.
Ensure that patients without appointments but who need 'urgent consultation' are seen by a doctor.
To answer telephone enquiries promptly and professionally in line with practice procedures.
To act as chaperone within a clinical consultation when requested
Ensure Confidential data is not left lying around
To take turns in making refreshments
ENSURE you have the correct up to date information for the patient (Address and telephone numbers).
To inform patients if there is going to be a delay to their appointments
To cancel appointments as and when required and relocate them i.e sickness.
**Administration**
To undertake general filing in a timely and accurate manner.
To undertake photocopying/faxing/scanning in a timely and accurate manner.
All requests for medical records should be passed to the summariser with the Lloyds George records who will ensure that the medical records are fully summarised prior to the report being passed to the GP.
To be responsible for liaising with other agencies such as the ambulance service, hospital clinics, other practices and community services including completing the appropriate forms and documenting in the patient's computerised medical records.
To be aware and competent in booking interpreters for patients requiring this service and documenting it in the patients computerised records
Ensure medical students who are in clinical consultations have consent forms signed by the patients prior to entering the consultation.
Any faxes received into the practice are checked and delegated to the relevant person if you are uncertain check this with your supervisor
Advise patients of relevant charges for private services, accept payment and issue receipts for same.
To advise patients that repeat prescriptions are ready for collection where possible within 48 hours.
Accepting and action messages from district nurses including their requests for prescriptions for dressings etc.
Accepting messages from other organisations or forwarding to another member of the practice where appropriate. Messages should be recorded in accordance with the practice message taking procedures (if in place). Suitable written and dated records of messages should be made when required and these messages should be brought to the attention of the appropriate person, or deputy, without unreasonable delay.
Maintaining supplies of stationery available in the reception area and the GPs rooms.
Where necessary, clear information should be left for incoming colleagues regarding unresolved or urgent problems.
Ensure reception and waiting areas are kept neat and tidy including notice boards and all literature and posters are up to date.
To be fully competent in Choose & Book, Private Referrals, Private letters etc and to carry these out as and when requested.
To ensure the Links are completed in a timely manner and any discrepancies to report to your supervisor (Unacknowledged acceptances etc, duplicate records that you cannot deal with.
**Registering of Patients**
To be aware of the registration procedure for EU and Non EU Patients
Obtaining the correct documentation
To ensure you are aware of the Catchment area including the inner and outer areas
To register patients in a timely manner and to check whether the patient has been registered at the practice previously.
If at any time you are uncertain please ask your Supervisor.
**Management of Appointment Systems**:
Try to make the appointment systems work as well as possible.
Receptionists need to thoroughly understand all appointment systems operating, including both the regular and the necessary variations.
Understand the use of routine, bleep (wherever bleeps are used), emergency and extra surgeries.
The Practice telephone number to make patient appointments is 0121 353 7558 and receptionists will handle most of the telephone calls from patients for appointments.
New and follow up appointments should be made
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