Customer Service

3 days ago


Abingdon, United Kingdom MP Jobs Ltd ta MP Recruitment Group Full time

Support Customer Services & Logistics Coordinator to deal with customer related information and ensure satisfaction of all customer demands. Please note this role is office based with potential hybrid after probation. Hours: Mon - Friday 09.00 - 17.30 (1hour lunch break).

**Responsibilities**:

- Assist with customer communications relating to orders, deliveries and returns to provide world class customer services
- Provide support in coordinating all resources and logistics associated with clinical procedures
- Continuous review of improvements to process
- Ensure customer is kept informed about progress of their order
- Management of couriers, ensuring product is dispatch in most cost-effective manner and will arrive in good time for the operation
- Ensure export of product is managed in line with the requirements of the country of receivership including all export documentation
- Ensure all documentation is present and dispatched to customer with product
- Interface with existing customers to manage repeat orders and customer stocks where applicable
- Manage the return of products coordinating all aspects of the returns process
- Maintain stock levels at all locations (Oxfordshire, Germany, 4 x consignment locations) and assist with shipping documents and customs clearance
- Assist with the management of expiring stock at all locations
- Raise sales invoices and credits
- Assist with monthly reporting for Finance and other departments as required
- Cover duties of Customer Service and Logistics Coordinator when required
- Manage allocation of stock to ensure best customers satisfaction
- Facilitate all communications internally and externally regarding sizing of products
- Development and maintenance of all SOP’s relating to the function to ensure compliance to regulatory requirements and Best Practice
- Agree acceptable procedure dates through negotiation with customer and production department
- Organisation of proctor attendance at cases when needed as indicated by sales team to attend
- Maintain KPI’s that provide effective reporting of performance in the critical aspects of customer

**Skills & Experience**:

- Excellent IT skills using Microsoft packages
- Excellent customer service skills, including a Previous experience of working within a customer facing role
- Strong organisation skills with the ability to quickly identify priorities and progress them
- Ability to communicate effectively and confidently with people at all levels both internally and externally, around the world
- Ability to learn quickly in this fast-paced role
- Experience in dealing with import and export of goods through customs

**At management discretion you may be assigned other tasks and asked to assist in other areas of the business



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