Customer Service Engineer

4 days ago


Abingdon, Oxfordshire, United Kingdom Air IT Limited Full time

Air IT Limited is seeking a skilled Customer Service Engineer to join our dynamic team. As a Customer Service Engineer, you will be responsible for delivering exceptional customer service and technical support to our clients, primarily utilizing Microsoft 365 applications across multiple areas.

Job Description

This is an excellent opportunity for a skilled Customer Service Engineer to join our team and contribute to the success of our business.

Key Responsibilities
  • Provide first-line technical support to clients via phone and ticketing system, ensuring timely resolution of issues and exceptional customer satisfaction.
  • Troubleshoot and resolve user problems related to Microsoft 365 applications, including but not limited to Outlook, SharePoint, Teams, and OneDrive.
  • Assist users with account management, password resets, and access permissions within the Microsoft 365 environment.
  • Collaborate with second and third-line support teams to escalate and resolve complex technical issues.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Demonstrated experience in providing outstanding customer service in an IT support environment.
  • Proficiency in troubleshooting Microsoft 365 applications and cloud technologies such as Azure, Office 365, and Autopilot.
Benefits

We offer a range of benefits, including hybrid working options, 25 days annual leave plus bank holidays, and ongoing learning and development opportunities.



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