Customer Service Engineer
4 days ago
Air IT Limited is seeking a skilled Customer Service Engineer to join our dynamic team. As a Customer Service Engineer, you will be responsible for delivering exceptional customer service and technical support to our clients, primarily utilizing Microsoft 365 applications across multiple areas.
Job DescriptionThis is an excellent opportunity for a skilled Customer Service Engineer to join our team and contribute to the success of our business.
Key Responsibilities- Provide first-line technical support to clients via phone and ticketing system, ensuring timely resolution of issues and exceptional customer satisfaction.
- Troubleshoot and resolve user problems related to Microsoft 365 applications, including but not limited to Outlook, SharePoint, Teams, and OneDrive.
- Assist users with account management, password resets, and access permissions within the Microsoft 365 environment.
- Collaborate with second and third-line support teams to escalate and resolve complex technical issues.
To be successful in this role, you will need:
- Demonstrated experience in providing outstanding customer service in an IT support environment.
- Proficiency in troubleshooting Microsoft 365 applications and cloud technologies such as Azure, Office 365, and Autopilot.
We offer a range of benefits, including hybrid working options, 25 days annual leave plus bank holidays, and ongoing learning and development opportunities.
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