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Customer Service Executive

4 months ago

Colchester, United Kingdom Tate Full time

**Customer Service Specialist**

**Tate recruitment**are delighted to be working alongside a well known company who are a leading international events, digital services and academic knowledge group.

This role will be work as an integral part of the department by providing outstanding customer service to their internal and external customers in accordance with Company practice and procedures.
- £12ph
- Full time
- 2 month contract
- Hybrid working
- location: Abingdon OR Colchester

**Key Accountabilities**:

- Take responsibility for the processing of orders, invoices, quotes, returns, and claims in a timely and accurate manner, responding appropriately and swiftly to queries, problems, and special requests from customers.
- Creating and updating Standard Operating Procedures (SOP) or suggesting amendments to relevant teams.
- Maintaining knowledge of department policies, processes, procedures, and systems used, developing an internal network to increase knowledge.
- Playing an active role in the achievement of department goals by assisting with all types of work.
- Using SAP/Salesforce to manage customer contacts and workflow in line with the SOP.
- Working to agreed KPIs and targets including quality assurance.
- Using SAP/Salesforce to manage orders/invoicing.
- To achieve personal objectives and work to agreed KPIs and targets including quality assurance.
- Experience of Microsoft Office, including intermediate knowledge of Excel.
- Previous Customer Service experience, minimum of one year preferably in an office.
- Experience of working to KPI's/SLA's.
- A good standard of Education including English and Maths.
- Understanding of the role of related departments and have a range of contacts outside and within Customer Service.
- **Intermediate knowledge of SAP and Salesforce.**:

- A solid grasp of process and product-related issues and can effectively answer most customer questions without difficulty.

Tate is acting as an Employment Business in relation to this vacancy.