Sales Support Co-ordinator

2 weeks ago

Watford, United Kingdom Leonardo Hotels Full time

**Job Ref**:JI22087

**Branch**:Leonardo Hotels Head Office Watford

**Location**:Watford

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:02/02/2024

**Closing date**:04/03/2024

**Position Title**: Sales Support Co-Ordinator
**Department**: Sales
**Reporting To**: Sales Support CRM Manager
**Based**:Watford, UK

**Role Overview**:
To provide administrative support with the annual RFP Process and Sales Support Tools. To comanage
the RFP Process from beginning to end which will involve building collaborative
relationships with internal and external customers, being responsible for updating and maintaining
content management tools and loading hotel rates in a timely manner. Part of the Sales Support Hub
you will also be trained on other Sales Support Tools.

**Job Responsibilities / Main Duties**:

- Own and manage in partnership with the National Sales and Database team the annual RFP

Process to ensure an efficient and well communicated process
- Serve as the lead point of contact for all RFP submissions and ensure the timely and

successful delivery of our solutions according to customer needs and objectives
- Ensure National/Global rates are loaded, tested and bookable on all Distribution Channels
- To develop and maintain productive, service focused relationships with external and internal

customers, representing the company and becoming a known point of contact
- Updating and maintaining Content Management Tools
- To provide accurate, up to date information to appropriate internal contacts, responding to

requests in a timely manner
- Where appropriate, identify new sales opportunities
- To assist with the general administrative housekeeping and maintenance of accurate client

data, preparing and presenting reports to agreed deadlines where appropriate
- To develop and utilise a working knowledge of Leonardo Hotels UK and Ireland sales team

members, their accounts and territories in which they operate
- To develop and maintain working knowledge of Leonardo Hotels products and services and

keeping abreast of industry changes

**Requirements for the Role**:
**Essential**

Team Player
Plans, organises and uses a systematic approach to get things done
Manages time and resources effectively
Prioritises actions and manages tasks through to completion in a timely manner
Strong problem solving skills
Process driven with the ability to co-ordinate large amounts of data
Strong knowledge of Microsoft Office software in particular Excel
Develops positive working relationships at all levels
Communicates openly and clearly both verbally and in writing
Continues to be productive in changing and challenging circumstances
Acts quickly and positively to new situations

**Desirable**

Previous hospitality experience
Knowledge of Opera PMS systems to include Sales Catering
Understanding of all booking distribution channels
Salesforce CRM experience

**About Leonardo Hotels**:
At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993 With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.

As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality
- it is all about how you interact with others and how you can demonstrate our values**:Consistent, Friendly, Genuine, Positive and Willing**

At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations

We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system
- these range from vouchers to a well-deserved day off

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