Hire Controller

3 weeks ago

Watford, United Kingdom Chantler Recruitment Full time

**Title**: Hire & Sales Co-ordinator / Hire Controller

**Location**: Watford

**Salary**: £30,000 DOE + Bi annual bonus + Overtime x1.5

**Job type**: Full-time Permanent, Immediate start available

**Hours**: 07:30 am / 08:00 am - 4:30pm / 5:00pm Mon - Fri

**Description**

I am delighted to be partnering with the premier leader in the plant & tool hire industry, who provide hire equipment from their 10 divisions throughout the UK. They are looking to bring on a hire & sales co-ordinator to be based at their Watford depot. As the first point of contact, Hire & Sales Coordinators play a pivotal role in driving business’ success, by building strong customer relationships, understanding their hire needs and ensuring they can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress. If you're looking to become a valued member of a fantastic company with lots of benefits then this one's for you

**Responsibilities**
- Deal with all telephone enquiries/orders from customers and provide accurate information on equipment as required
- Liaise with the Workshop and Drivers to ensure that equipment is available
- Liaise with Foreman & GM to ensure you have top 50 items readily available at all times
- Co-ordinate Drivers to ensure equipment is delivered and uplifted from customers on time & to maximum efficiency
- Process on hires, off hires, exchanges, purchasing, equipment searches, internal depot transfers, stock control and customer enquiries on Smart Office with no errors
- Ensure you fully understand use of PDA’s and liaise with Drivers to ensure maximum use of the system
- Operate and maintain a daily diary recording all plant & tool movements
- Liaise with other company depots to source equipment not available at your own location

**Key skills**
- Previous experience of working within a high-volume hire desk role is essential
- Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work to own initiative
- Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn then training can be provided.
- Strong attention to detail and accuracy with the ability to work effectively under pressure
- A customer-focussed approach workload and committed team player

**Benefits**
- Bi-annual bonus scheme
- Competitive salary
- In-house learning & development
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Loyalty holidays
- Staff social fund
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
- Overtime at an enhanced rate

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Loyalty bonus
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Watford: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: HSC - Watford

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