Customer Service Advisor

5 days ago


Eastleigh, United Kingdom Reed Business Support Full time

Reed Business Support are assisting their clients search for **Customer Service Advisors** to join the team based in Eastleigh. The role is hybrid, with your week being split 60% (3 days) working remotely/from home and 40% (2 days) in the officein Eastleigh. They are happy to look at full time or part time, with a minimum of 22.5 hours per week. The role is permanent and full training is provided.
- Hours are based on shift patterns between 8am - 9pm Mon-Fri and 9am-5pm on weekends. Rotas are provided 6-8 weeks in advance._

As a Customer Service Advisor, you will be the face of the company and will be the first point of contact for customers.You will be providing guidance to customers on products, helping customers make decisions and where possible providing a one stop shop.You will provide excellent customer service, deal with challenging calls professionally and efficiently, and be confident handling a large volume of calls to a very high standard.

Skills required;
- Previous experience within a Customer Service* role would be an advantage
- Confident telephone manner
- Computer literate with the ability to learn and use new systems
- Minimum C grade or equivalent in GCSE Maths & English

** _Previous roles/industries may include but not limited to: Customer Services, Insurance/Claims, Hospitality, Retail, Customer Care, Contact Centre, Banking etc_
Benefits;
- Minimum 31 days holiday per year (including bank holidays)
- Flexible benefits package including private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers.



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