Service Advisor

4 weeks ago

Eastleigh, United Kingdom Partridge of Hampshire Full time

**Service Advisor**

Are you ready for your next career move? Why not make It with a world leading brand with a passionate team around you.

Partridge of Hampshire are looking for a self-motivated people-person to join our team in Chandlers Ford.

**Who are we?**

Partridge of Hampshire is a family run, independent retailer representing both BMW and MINI across Hampshire. With our ‘hands on’ Managing Director, Toby Partridge, leading the way we are fast becoming the name for BMW and MINI across the region. Having spent 25 years working with BMW, Toby is passionate about the brand and is building a team around him who feel the same.

**What is the role?**

**Role responsibilities - including but not limited to**:

- Meeting and greeting customers in a friendly and courteous manner throughout the day
- Liaising with the technical workshop to ascertain the level of work required and to keep track of the vehicles’ progress, ensuring the vehicle is ready at the promised time
- Updating customers whilst their car is in our workshop and obtaining any necessary authorisations, handing over vehicles after service work and maintaining ongoing relationships with your customers
- You will also be required to make the customers experience as enjoyable as possible, whilst providing the very highest level of customer service
- To maximise service sales and profitability by selling core, value added and incremental products
- To record accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business

**Who you need to be**
- You must have confident and professional communication skills
- Enjoy working in a fast-paced environment, whilst recognising individual responsibility also have strong team working skills to contribute to the performance and success of the department
- You will have a passion for customer service, a process orientated approach and be well-presented
- Maintaining thorough product knowledge and updating your knowledge through manufacturer led training
- Knowledge of Kerridge / Drive / ADP DMS system is preferable

**Your experience**
- You will have a minimum 2 years’ experience in a similar role

Benefits: 22 days’ annual holiday plus bank holidays/Employee discount schemes/Pension scheme and more.

We have a passion for the Brand, for people, processes and customer satisfaction

We want you to receive your CV and covering letter if Service Advisor is the role for you

**Job Types**: Full-time, Permanent

Pay: From £30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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