Customer Service Advisor

3 days ago


Eastleigh, United Kingdom Classic Folios Full time

**Do you have excellent relationship building and networking skills? Are you looking for an exciting new challenge? If so, we have the ideal role for you.**

Classic Folios is seeking an enthusiastic Customer Service Advisor to join our team based at our Head Office in Eastleigh.

This is an exciting time to join the team as we embark on our first major SAAS project giving lots of opportunity for cross selling and upselling clients from our basic Freemium package

**What can we offer you?**

In return for your hard work as our Customer Service Advisor, you will be offered a great range of benefits including:

- Basic salary based on experience - £23.5 - £25.5k (dependent on experience) plus generous commission structure
- Pension scheme
- Employee benefits program
- Childcare vouchers
- A fun and friendly office environment with flexibility to work across home and office

**What will I be responsible for?**

Joining the team as our Customer Service Advisor, initially you will manage the relationship with our smaller clients ensuring they receive a first-class service. You will regularly evaluate the client packages and identify new opportunities from withinexisting accounts.

As your understanding progresses you will be given larger accounts to maintain.

**What are we looking for?**

As our Customer Service Advisor you will have experience in a Client Services/Account Management Role (within the building industry would be an advantage, but not a prerequisite). You'll also have experience of:

- Acting as an ambassador both internally and externally providing written and verbal reports with high degrees of accuracy
- Exceeding pre-agreed targets

Your skill set:

- Ability to drive client retention, renewals and upsells
- Flexibility; able to adapt to customer needs with a focus on the solution not the problem
- Excellent relationship building and networking skills

**About Classic Folios**

Classic Folios has been helping UK developers' hand over houses to their buyers for over 20 years and has always been the leader in this marketplace. We're proud of our continual development of innovative products to keep pace with the changing needs ofour clients and this is reflected in exceptional retention rates.

**This a challenging and rewarding role, if you feel you have the skills, aptitude and attitude to be our Customer Service Advisor, then click 'apply' today.



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