Supporter Care Officer, in Memory Fundraising

4 months ago


Watford, United Kingdom Rennie Grove Hospice Care Full time

If you are someone who is excited at the prospect of engaging with our amazing supporters and stakeholders, you have a keen eye for detail and you possess outstanding communication skills then we would love to hear from you.

The Supporter Care Team plays a vital role in ensuring that all of our supporters receive the best possible experience from us and the highest standards of supporter care. Communicating with supporters across all channels, you’ll be able to motivate and encourage our supporters as they fundraise for us.

You’ll provide administrative support which will include handling inbound queries into the fundraising team, delivering stewardship communications and ensuring that all supporters and donations are thanked in a timely way. An eye for detail is also essential as you will be involved in database management and looking for opportunities to maximise our fundraising through gift aid and signposting supporters who wish to continue their fundraising journey with the hospice.

You will be the first point of contact for families, individuals and funeral directors who wish to support the Hospice by giving in-memory of loved ones. You will coordinate all in-memory correspondence including the thanking of supporters, regular reporting and database administration as well as taking phone calls from supporters who are bereaved.

This role is ideal for someone who enjoys working with other people, who has a solution-focused approach, is proactive and who is passionate about making a difference in their local community.

There are several Supporter Care Officer positions within the team. Positions available are as follows:

- Events and Regular Giving Fundraising
- In Memory Fundraising
- Philanthropy and Individual Giving Fundraising

Please



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