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Customer Service Assistant

3 months ago

Birmingham, United Kingdom Host Student Housing Limited Full time

**Job Title**: Customer Service Assistant

**Reports to**: Property Manager & Assistant Manager

**Working Hours**: 40 hours per week

**Based**: On-site Birmingham

We are an established provider of quality student accommodation and are looking to recruit a Customer Service Assistant for our busy office at The Metalworks in Birmingham.

You will be required to assist with the day to day running of the property, deal with a wide variety of queries at the Reception counter, maintain administration records, general administration duties, accommodation inspections and collection of monies.

Applicants should be dedicated to customer service and possess excellent organisational, communication and computer skills. Training will be given on all company systems and equipment.

Responsibilities will include general housing & property management duties including rent arrears control, tenancy issues, maintenance inspections, allocation of rooms and lettings together with advertising, sales, marketing, and front of office operations.

GCSEs or an equivalent qualification would be an advantage as would relevant experience within a Hall of Residence, Hotel or Housing Company.

**Benefits**:
Additional leave

Company pension

Health & wellbeing programme

Life insurance

On-site parking

**Schedule**:
8 hour shift

Monday to Friday

Overtime

Weekend availability

**Supplemental pay types**:
Bonus scheme

**Experience**:
Administration: 1 year (preferred)

Customer Service: 1 year (preferred)

**Expected start date**:
11/03/2024