Commercial Incident Manager
2 weeks ago
**RAC** have an exciting **3 Month Fixed Term Contract** opportunity for **Commercial Incident Managers**to join our expanding RAC Commercial Assistance team. Working from Walsall in our Bescot Head Office, you will be providing an efficient, responsive, and accurate high-quality telephony service to all RAC Commercialcustomers as well as potential customers
We have**Part-time**and**Full-time**opportunities available
Part Time 4pm to 8pm, Part Time 4pm to10pm and Full Time Fully flexible. Monday to Sunday
**Salary Ranges from £9386- £25729.40**
**What you will do-**
- Offer the best possible and cost-effective solution ensuring provision of a professional and quality service, which meets or exceeds customers’, needs and agreed organizational goals.
- Respond to all incoming calls to customers broken down at the roadside quickly and effectively, to take full details of the breakdown, establish the driver’s entitlements and requirements.
- Manage the time to attend the customer at the roadside through effective communication, identifying how the customer can be proactively managed through to satisfactory completion.
- Make relevant contact with all customers following a breakdown incident and, where necessary, provide progress updates using appropriate resources and technology to improve service delivery.
- Develop positive and value-based relationships with all colleagues within Roadside Services, taking responsibility for own actions, supporting others’ decisions and assisting Roadside Services in the delivery of inspirational customer service.
- Liaise and communicate with internal and external contacts ensuring that resources are available and services are provided on a timely and efficient basis, taking responsibility for the quick and effective resolution of all customers’ needs.
- Contribute to defined individual and team performance targets, which achieve profitability, growth, and service excellence.
**You will need the ability to-**
- Follow performance adherence requirements to ensure compliance to performance KPI delivery is achieved
- Drive your performance improvement
- Be flexible and adapt to changing work demands and process
- Work as part of a team to achieve business performance
- Communicate effectively with customers and other RAC Colleagues
Together we are all **#OrangeHeroes**Be a part of our journey
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