Faculty IT Support Specialist 12 Month Fixed Term

2 weeks ago


London, United Kingdom UCL Full time

**About us**

The Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information

**About the role**

This is a fantastic opportunity to join UCL's Information Services Division (ISD) as a Faculty IT Support Specialist. The Information Services Division is the primary provider of IT services to UCL. We support and enhance learning, teaching, research andadministrative processes by providing information
- and technology-related services to over 50,000 staff and students of UCL and associated institutions. As an IT Support Specialist, you will experience a range of technical skills including Windows and MacSupport, Windows Servers & Scripting.

You responsibilities will involve the following:

- Provide specialist IT support for academic users
- Actively engage with customers to identify new opportunities for improvement
- Participate in Product teams to support and develop of new products
- Provide 2nd and 3rd line support
- Participate in Communities of Practice, building and sharing knowledge with like-minded colleagues.

Job ref: B01-02962

Closing date: 08-02-2023 (23:59 UK time)

**About you**

As an IT Support/ Infrastructure professional, you have a high level of knowledge and experience in a number of core competencies, including client devices, operating systems (Windows/Linux), scripting, networking protocols, standard software packages, ActiveDirectory, printers, file storage systems. Based on your experience you will be expected to specialise in one of the following disciplines:

- End user and server hardware
- Lab/Scientific IT, Research Applications
- Network/Security
- Advanced OS support
- Office 365 development and Application packaging and deployment.

As well as possessing the necessary technical knowledge, you will have the capabilities to work under pressure, manage competing priorities and excellent demonstrate analytical skills.

**What we offer**

**Our commitment to Equality, Diversity and Inclusion



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