Gp Receptionist/administrator
7 months ago
**Job summary**
We are looking for an enthusiastic, friendly, kind, caring and confident individual to join a dynamic and hardworking team.
The individual also needs to have excellent communication skills and a strong work ethic.
We are a small team who goes above and beyond what is expected.
This role is to help and support patients both face to face and over the phone for a wide range of enquiries. This will include triaging patients to ensure the most appropriate pathway of care is offered to the patient.
The receptionist role is the initial contact between patient and the wider team so we need team members who are approachable, friendly, confident, understanding and will help patients feel at ease and listened to, whilst remaining professional and courteous at all times.
We work with a patient centred approach and have a high standard of patient care at all times.
**Main duties of the job**
- Dealing with enquiries both face to face and over the phone
- Ensuring patients are directed to the most appropriate healthcare professional
- Booking appointments and re arranging where appropriate
- Logging attendances of patients
- Maintaining and monitoring the practice appointments system
- Taking messages and distributing the information to the appropriate person(s)
- Responding to requests from patients, team members and other healthcare providers
- Processing repeat prescriptions in accordance with practice guidelines
- Data entry/data allocation, collation, processing and recording information in accordance with practice procedures
- Registration of new patients
- Filing, photocopying and scanning of documents
- Tidying and restocking of the consulting rooms and reception area
- Keeping the reception area, notice-boards and leaflet dispensers tidy
- Providing refreshments for the team and visitors
- Keeping the kitchen area clean and tidy
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
**About us**
Beechwood Surgery is a small practice with a patient population of around 2500.
The team consists of a GP partner, two locum GPs, two part time practice nurses, three receptionists and two administration team members. We have a strong work ethic, assisting, helping and supporting each other along the way.
We are also a training practice were we support student doctors who are mid way through their medical training programme.
We work within the Wyre Integrated Network (WIN) PCN which comprises of four local GP Practices based in Thornton and Poulton.
The WIN PCN team works between the four surgeries and comprises of paramedics, pharmacists, pharmacy technicians, physiotherapist, GP assistants, social prescribers and care co-ordinators.
**Job description**
**Job responsibilities**
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, friendly and empathetic way.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or over the telephone.
**Person Specification**
**Qualifications**
**Desirable**
- GCSE grade A to C in English and Maths
**Experience**
**Essential**
- Experience of working within a team
- Experience of clerical duties
- Enthusiastic, forward thinking and highly motivated
- Excellent communicator both written and verbal
- Experience of working in a customer focused environment
- Excellent customer service
- Excellent organisation skills
- Ability to multitask
- Computer skills
- Experience of Microsoft office packages
- Able to use own initiative
- Willingness to learn new skills
- Able to work flexibly between 7:45am-6:30pm
**Desirable**
- Experience of working in a GP practice or other primary care organisation
- Experience of using EMIS/Docman clinical system
**Personal Attributes**
**Essential**
- Enthusiastic
- Motivated
- Honest
- Reliable
- Trustworthy
- Diplomatic
**Disclosure and Barring Service Check**
**Employer details**
**Employer name**
BEECHWOOD SURGERY
**Address**
155 Victoria Road East
Thornton-Cleveleys
Lancashire
FY5 5HH
**Employer's website**
**Job Type**: Part-time
**Salary**: From £11.00 per hour
**Benefits**:
- Company pension
- On-site parking
Work Location: In person
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