Gp Receptionist/administrator

3 weeks ago

Thornton Cleveleys, United Kingdom Beechwood Surgery Full time

**Job summary**

We are looking for an enthusiastic, friendly, kind, caring and confident individual to join a dynamic and hardworking team.

The individual also needs to have excellent communication skills and a strong work ethic.

We are a small team who goes above and beyond what is expected.

This role is to help and support patients both face to face and over the phone for a wide range of enquiries. This will include triaging patients to ensure the most appropriate pathway of care is offered to the patient.

The receptionist role is the initial contact between patient and the wider team so we need team members who are approachable, friendly, confident, understanding and will help patients feel at ease and listened to, whilst remaining professional and courteous at all times.

We work with a patient centred approach and have a high standard of patient care at all times.

**Main duties of the job**
- Dealing with enquiries both face to face and over the phone
- Ensuring patients are directed to the most appropriate healthcare professional
- Booking appointments and re arranging where appropriate
- Logging attendances of patients
- Maintaining and monitoring the practice appointments system
- Taking messages and distributing the information to the appropriate person(s)
- Responding to requests from patients, team members and other healthcare providers
- Processing repeat prescriptions in accordance with practice guidelines
- Data entry/data allocation, collation, processing and recording information in accordance with practice procedures
- Registration of new patients
- Filing, photocopying and scanning of documents
- Tidying and restocking of the consulting rooms and reception area
- Keeping the reception area, notice-boards and leaflet dispensers tidy
- Providing refreshments for the team and visitors
- Keeping the kitchen area clean and tidy
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.

**About us**

Beechwood Surgery is a small practice with a patient population of around 2500.

The team consists of a GP partner, two locum GPs, two part time practice nurses, three receptionists and two administration team members. We have a strong work ethic, assisting, helping and supporting each other along the way.

We are also a training practice were we support student doctors who are mid way through their medical training programme.

We work within the Wyre Integrated Network (WIN) PCN which comprises of four local GP Practices based in Thornton and Poulton.

The WIN PCN team works between the four surgeries and comprises of paramedics, pharmacists, pharmacy technicians, physiotherapist, GP assistants, social prescribers and care co-ordinators.

**Job description**

**Job responsibilities**

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, friendly and empathetic way.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or over the telephone.

**Person Specification**

**Qualifications**

**Desirable**
- GCSE grade A to C in English and Maths

**Experience**

**Essential**
- Experience of working within a team
- Experience of clerical duties
- Enthusiastic, forward thinking and highly motivated
- Excellent communicator both written and verbal
- Experience of working in a customer focused environment
- Excellent customer service
- Excellent organisation skills
- Ability to multitask
- Computer skills
- Experience of Microsoft office packages
- Able to use own initiative
- Willingness to learn new skills
- Able to work flexibly between 7:45am-6:30pm

**Desirable**
- Experience of working in a GP practice or other primary care organisation
- Experience of using EMIS/Docman clinical system

**Personal Attributes**

**Essential**
- Enthusiastic
- Motivated
- Honest
- Reliable
- Trustworthy
- Diplomatic

**Disclosure and Barring Service Check**

**Employer details**

**Employer name**

BEECHWOOD SURGERY

**Address**

155 Victoria Road East

Thornton-Cleveleys

Lancashire

FY5 5HH

**Employer's website**

**Job Type**: Part-time

**Salary**: From £11.00 per hour

**Benefits**:

- Company pension
- On-site parking

Work Location: In person

  • GP Receptionist/Administrator

    1 month ago

    Thornton Heath, United Kingdom London Road Medical Practice Full time

    Job summary London Road MedicalPractice is an established GP Surgery with over 6,000 Patients. London Road MedicalPractice is located in Thornton Heath, opposite Croydon University hospital We have a strongManagement & Administration Team and we are looking for the right candidateto fill a position recently vacated. The role ofReceptionist has...

  • GP Receptionist/Administrator

    4 weeks ago

    Thornton Heath, United Kingdom London Road Medical Practice Full time

    Job summary London Road MedicalPractice is an established GP Surgery with over 6,000 Patients. London Road MedicalPractice is located in Thornton Heath, opposite Croydon University hospital We have a strongManagement & Administration Team and we are looking for the right candidateto fill a position recently vacated. The role ofReceptionist has...

  • GP Receptionist/Administrator

    1 week ago

    Thornton Heath, Greater London, United Kingdom London Road Medical Practice Full time

    Job summary London Road MedicalPractice is an established GP Surgery with over 6,000 Patients. London Road MedicalPractice is located in Thornton Heath, opposite Croydon University hospital We have a strongManagement & Administration Team and we are looking for the right candidateto fill a position recently vacated. The role ofReceptionist has...

  • Receptionist/administrator

    2 months ago

    Thornton Cleveleys, United Kingdom The Thornton Practice Full time

    The Receptionist is the first point of contact for patients contacting the surgery. The role is to optimise the patients journey and to be an ambassador for the practice. The purpose of the post holder is to welcome patients to the Practice when presenting in person the reception desk or on the telephone, To take every opportunity to ensure that patients...

  • Receptionist/administrator

    4 weeks ago

    Thornton Cleveleys, United Kingdom The Thornton Practice Full time

    The Receptionist is the first point of contact for patients contacting the surgery. The role is to optimise the patients journey and to be an ambassador for the practice. The purpose of the post holder is to welcome patients to the Practice when presenting in person the reception desk or on the telephone, To take every opportunity to ensure that patients...

  • Receptionist/administrator

    1 week ago

    Thornton-Cleveleys, Lancashire, United Kingdom The Thornton Practice Full time

    The Receptionist is the first point of contact for patients contacting the surgery.The role is to optimise the patients journey and to be an ambassador for the practice.The purpose of the post holder is to welcome patients to the Practice when presenting in person the reception desk or on the telephone, To take every opportunity to ensure that patients are...

  • Receptionist - Enhanced Access

    4 weeks ago

    Thornton-Cleveleys, United Kingdom Wyre Integrated Network Limited Full time

    Job summary Wyre Integrated Network PCN are recruiting for a Receptionist to join their Enhanced Access team. The successful candidate will join a team of practices nurses, health care assistants, receptionists, GPs and ACPs offering evening appointments to patients within WIN PCN. As this role is a bank role the successful candidate will be required...

  • Receptionist/administrator

    6 days ago

    Cleveleys, United Kingdom ma2 Limited Full time

    As a well-established Accountancy firm with three offices in the North West, we are currently recruiting a receptionist to be based at our Cleveleys office from Monday to Friday, 9am to 5pm. Experience of working in a similar role is essential. This is a customer facing role in a professional setting, which requires excellent communication and...

  • Dental Receptionist

    3 weeks ago

    Thornton Cleveleys, United Kingdom Aesthetic Dental Solutions LTD Full time

    Dental Receptionist Opportunity We have a fantastic opportunity for a receptionist to join our well-established dental practice based in Cleveleys. Working hours are between Monday - Thursday 08.15am - 5.30pm, Friday 07.45am - 2pm We are a busy NHS/Private practice dealing with general dentistry and minor oral surgery / sedation. Must have experience in...

  • Receptionist/administrator

    6 days ago

    Thornton Cleveleys, United Kingdom Moy Vets Full time

    **Job description** Job description - Receptionist/Administrator_ Would you like to work within a fantastic team? With people who have a passion for providing first class customer service? Well, this might be the role for you. As a veterinary receptionist you would be the first point of contact to all our clients and the face of Moy Vets, you would have...

  • Gp Receptionist

    4 weeks ago

    Thornton Cleveleys, United Kingdom The Thornton Practice Full time

    **SUMMARY The purpose of the role is to**: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of reception and administration duties to assist in the smooth running of the Practice Facilitate effective communication between patients, members of...

  • Gp Receptionist

    1 week ago

    Thornton-Cleveleys, Lancashire, United Kingdom The Thornton Practice Full time

    SUMMARY The purpose of the role is to: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of reception and administration duties to assist in the smooth running of the Practice Facilitate effective communication between patients, members of the...

  • Pcn Gp Assistant

    2 months ago

    Thornton Cleveleys, United Kingdom Wyre Integrated Network Limited Full time

    The General Practice Assistant (GPA) is a new role and provides a unique opportunity to work in the NHS primary care team. The successful applicant will support the Primary Care Network in day to day running of clinics by performing the more routine tasks on behalf of the GPs in surgeries to deliver excelltnt patient care. The can include; Administrative...

  • Apprenticeship Administrator/receptionist

    3 weeks ago

    Thornton Cleveleys, United Kingdom PMA LTD Full time

    We are looking for an efficient apprentice to join our team, to provide support to the Practice Staff, registering new patients, handling and solving all patient queries and other general reception and administration duties. Excellent opportunity to complete a Business Admin level 3 Apprenticeship training in the workplace provided by PMA Ltd. **What will...

  • Dental Receptionist

    1 week ago

    Thornton-Cleveleys, Lancashire, United Kingdom Aesthetic Dental Solutions LTD Full time

    Dental Receptionist OpportunityWe have a fantastic opportunity for a receptionist to join our well-established dental practice based in Cleveleys.Working hours are between Monday - Thursday 08.15am - 5.30pm, Friday 07.45am - 2pmWe are a busy NHS/Private practice dealing with general dentistry and minor oral surgery / sedation.Must have experience in working...

  • Receptionist/administrator

    3 weeks ago

    Cleveleys, United Kingdom ma2 Limited Full time

    As a well-established Accountancy firm on the Fylde Coast, we are currently recruiting a receptionist to be based at our Cleveleys office. This is a customer facing role in a professional setting, which requires excellent communication and organisational skills. You should be able to work effectively both individually and as part of a team, and be able to...

  • Medical Secretary

    2 months ago

    Thornton Cleveleys, United Kingdom The Crescent Surgery Full time

    **Job Summary**: To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external...

  • Receptionist/office Administrator

    1 week ago

    Thornton Heath, United Kingdom Topstone Solicitors Full time

    We are a firm of Solicitors based in Thornton Heath and are looking for pro-active, positive and experienced Receptionist/Office Administrator to join our team. We pay competitive remuneration based on experience. **Job Types**: Full-time, Part-time, Permanent **Salary**: £17,000.00-£23,000.00 per year Schedule: - Monday to Friday Ability to...

  • Receptionist/office Administrator

    3 weeks ago

    Thornton Heath, United Kingdom Topstone Solicitors Full time

    We are a firm of Solicitors based in Thornton Heath and are looking for pro-active, positive and experienced Receptionist/Office Administrator to join our team. We pay competitive remuneration based on experience. **Job Types**: Full-time, Part-time, Permanent Part-time hours: 37.5 per week **Salary**: £17,000.00-£23,000.00 per year Schedule: - Monday...

  • Gp Receptionist/administrator

    3 weeks ago

    Thornton Heath, United Kingdom London Road Medical Practice Full time

    To provide a point of contact for Patients and act as a focal point of communication between Patients and the Practice Team along with administration duties as and when requested. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the...