Customer Service Advisor

2 weeks ago


Nottingham, United Kingdom Express Recruitment Full time

**_Are you an experienced customer service professional looking to take on an exciting new challenge?_**

Express Recruitment are delighted to be working with a leading European IT solutions company looking to expand their team. This role operates as the first point of contact for the company’s customers so requires a confident and self-motivated individual.

In return for your hard work our client offers 25 days holiday plus an extra ½ day for your birthday, employee cash plans and regular social events.

**Roles & Responsibilities***
- Manage the full experience for customers in accordance to agreed SLAs
- Follow documented procedures as required
- Build strong rapports with customers
- Use company IT systems where required
- Escalate or resolve customer queries in a timely manner

**Skills & Experience**
- Previous customer service experience within the IT industry
- Proficient in Microsoft packages
- Excellent written and verbal communication skills
- Self-motivated, proactive attitude and great team player

**About Express Recruitment**

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations.

**Vacancy Summary**

**Hours**:Monday-Friday (shifts between 8:00am and 6:30pm)

**Salary**:c£23,000 per annum D.O.E

**Location**:Nottingham, Nottinghamshire

**Job Type**:Full time, Permanent

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.



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