Customer Service Advisor

2 weeks ago


Nottingham, United Kingdom Elizabeth Michael Associates Full time

**Customer Service Advisor**

**£23,000 per annum OTE £25,000**

**NG8, Bilborough, Full Time, Permanent**

Our client, a leading specialist in their field are recruiting a customer service advisor. The Customer Service Advisors are part of the first line customer support team that puts the customer at the heart of everything they do, delivering a world class experience to their very diverse customer base.

**Responsibilities**:

- Manage end to end customer service experience
- Check and record customer interactions
- Collation of monthly reporting statistics
- Taking ownership of operational customer issues through to resolution
- Working within agreed escalation process for service issues
- Accurate collation of monthly billing for customers

**Skills & Experience**:

- Customer service experience is essential, ideally within a contact centre environment
- Self-motivated, positive and a proactive attitude
- Accuracy and attention to detail

**Hours**

Based in office full time, Monday to Friday on the rotating shift patterns below:

- 6am - 2pm
- 8am - 4:30pm
- 9am - 5:30pm
- 10am - 6pm

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person



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