Customer Service Advisor

4 weeks ago


Nottingham, United Kingdom First Choice Recruitment, Wakefield Full time

**Role: Customer Service Advisor**

**Rate: £10.42 per hour (£11.49 after 12 weeks, Overtime one after 39 ours £17.24 overtime 2 £22.98)**

**Hours: Various full time shifts patterns including weekends**

**Assessment day Thursday 27.07.2023**

**Start Date: Monday 14.08.23 OR Wednesday 16.08.23**

First Choice are actively recruiting a number of **Customer Service Advisor **to join our reputable client. Role will require you to work from the office within the depot.

Training will be provided.

After Training, you will be working a rotation of shifts including weekends.

**Key accountabilities**:

- Delivering resolution on all enquiries from a shared work queue including complaints and compliance related issues arising from issues in depot and field in line with SLA’s
- Manage the queue of client and end customer query/responses via CRM
- Prioritising and clearing the UP queue having contacted Clients and Customers to establish correct addresses / label / packaging issues so that they can be segregated for return to sender or re-sending to the customer
- Conduct thorough depot searches to locate missing parcels ensuring CRM enquiries are fully resolved within SLA and customers/clients updated accordingly
- Provide first line response to customers and internal stakeholders through multi-channel sources
- Outbound calling for investigating queries, identifying the location of parcels, contacting our couriers for updates and where necessary feeding back to client or customer

**For the role you will be able to demonstrate**:

- Excellent communication skills both written and verbal
- Working knowledge of Microsoft office
- Excellent administrative skills
- Previous Customer services experience
- A positive can do approach
- Ability to work well in a team and independently

INDCOM

**Job Types**: Full-time, Temporary contract, Temp to perm

**Salary**: £10.42-£11.49 per hour

Ability to commute/relocate:

- Nottingham: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to commute to Panatoni Park, nottingham NG16

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: KRNOTTINGHAM
Expected start date: 14/08/2023



  • Nottingham, United Kingdom Cherry Professional Limited Full time

    **Customer Service Advisor | Nottingham | £23,000-£26,000**Are you focused on providing excellent Customer Service and looking for an opportunity to progress within a growing company? The team within this** Nottingham **based company are very supportive and have a great office environment with nice breakout areas and social events for you to enjoy with...


  • Nottingham, United Kingdom Page Personnel Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a family run business supplying ventilation equipment across the UK. As a Customer Service Advisor you will be responsible for: - Handling inbound calls - Processing orders - Supporting to grow their customer base - Working closely with other team...


  • Nottingham, United Kingdom Page Personnel - UK Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a family run business supplying ventilation equipment across the UK. As a Customer Service Advisor you will be responsible for: - Handling inbound calls - Processing orders - Supporting to grow their customer base - Working closely with other team...


  • Nottingham, United Kingdom Astute Recruitment Limited Full time

    Job Brief: A well-established business based in central Nottingham are looking for a Customer Service Advisor to join their growing team. As a Customer Service Advisor you will be customer orientated and will act as a liaison, provide product/services information, and resolve any emerging problems with accuracy and efficiency. Duties Include: Providing...


  • Nottingham, United Kingdom Matt Burton Full time

    MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Customer Service Advisor to work as a Claims Handler on a temporary basis. This is an office based role in Nottingham, hours between 8am - 6pm (Monday - Friday). The client is an industry heavyweight with a reputation for client centric claims...


  • Nottingham, United Kingdom Countrywide Full time

    Customer Service Advisor We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Annesley, Nottingham . As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear,...


  • Nottingham, United Kingdom Page Personnel Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a leading utility company based in Nottingham. As a Customer Service Advisor you will be responsible for - Provide solutions to written and verbal enquiries raised by customers. - Handle inbound and outbound calls - Build strong relationships with...


  • Nottingham, United Kingdom Page Personnel - UK Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a leading utility company based in Nottingham. As a Customer Service Advisor you will be responsible for - Provide solutions to written and verbal enquiries raised by customers. - Handle inbound and outbound calls - Build strong relationships with...


  • Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis. This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and...


  • Nottingham, United Kingdom 2Fawcett Recruitment Full time

    Role: Customer Service Advisor Type: Permanent Location: Derby **Salary**: £24,000 2fawcett are currently recruiting for a Customer Service Advisor for a business based in Nottingham. You will be required to manage the end to end customer service experience. **Duties**: - To record all customer interaction within company systems. - To use the relevant...


  • Nottingham, United Kingdom Enva Full time

    **Customer Service Advisor - NOTTINGHAM** We are looking to recruit a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday 08:00 - 17:00. **The Role** **Responsibilities will include**: - Answering incoming telephone calls - Processing customer enquiries - Taking customer payments - Setting up new customer...


  • Nottingham, United Kingdom JR Recruitment Full time

    Customer Service AdvisorNottingham City Centre Outskirts (near London Road) with free parkingc. £22,500Our client is a well established, reputable local business looking to recruit 2 Customer Service Advisors to join a busy and friendly team.Full time role based in lovely offices with free parking on the outskirts of Nottingham City Centre.Responsibilities...


  • Nottingham, United Kingdom TribePost Full time

    **Benefits**: - A competitive salary in a growing company committed to our people. - 29 days holiday incl. bank holidays. - Holidays increase with length of service. - Hybrid working. - Pension contributions. - Health scheme benefits. - Life Insurance (x 3 times salary). - Bike2Work Scheme. - Employee Assistance Program. - Free on-site parking. Enva is a...


  • Nottingham, United Kingdom People Solutions Full time

    **Customer Service Advisor**: £22,210 - £22,210 per year per year NG15 Permanent **Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal...

  • Client Advisor

    1 month ago


    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s...

  • Client Advisor

    1 month ago


    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s...


  • Nottingham, United Kingdom Macildowie Recruitment and Retention Full time

    **Customer Service Advisor** **Nottingham** **£19,000 - £21,000** **Full-Time, FTC (9-12 Months)** Macildowie are pleased to be working with a reputable, nationwide company to assist them in their search for a **Customer Service Advisor**. Value add up-selling is very much part of this role, as well as the passion to drive outstanding customer...


  • Nottingham, United Kingdom JR Recruitment Full time

    Customer Service Advisor Nottingham City Centre Outskirts (near London Road) with free parking c. £22,500 Our client is a well established, reputable local business looking to recruit a Customer Service Advisor to join a busy and friendly team. Full time role based in lovely offices with free parking on the outskirts of Nottingham City Centre....


  • Nottingham, United Kingdom Naylor George Recruitment Full time

    Customer Service Advisor £23,000 Fantastic opportunity for enthusiastic customer service advisor, with proven customer service experience, gained ideally within the IT industry or similar sector, to join well established organisation delivering IT channel services globally. As one of their team of Customer Service Advisors will be part of their first line...


  • Nottingham, United Kingdom SF Recruitment (Nottingham) Full time

    SF Recruitment are currently recruiting for a Customer Service Advisor to work for a fantastic client of ours based in Hucknall. Due to a busy period approaching, our client is looking to bring on a Customer Service professional to join their team for 6 months with the possibility to go permanent. The working days are Monday to Friday 9-5, although you must...