Customer Service Advisor

1 month ago


Nottingham, United Kingdom Page Personnel - UK Full time

Friendly and fast paced working environment
- Modern Working Environment

**About Our Client**:
My client is a leading utility company based in Nottingham.

As a Customer Service Advisor you will be responsible for
- Provide solutions to written and verbal enquiries raised by customers.
- Handle inbound and outbound calls
- Build strong relationships with other teams across the business.
- Support the collection and maintenance of customer data to enable efficient servicing of customers
- To develop and maintain a good understanding of the systems and processes available to ensure customer queries are recorded/ noted up accordingly.
- To monitor, action and escalate any issue as appropriate in order to ensure all queries raised & third parties are kept informed and updated with progress.
- To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.
- Liaise with non-customer facing teams to handle complex customer enquiries and resolve the query with the customer

**The Successful Applicant**:
As a Customer Service Advisor you will have experience in:

- Effective decision-making skills to manage a changing workload.
- Customer Service experience required
- Interpersonal skills
- Attention to detail
- "Can do" attitude and love to see success
- Strong team player who can adapt as the role and business develops

**What's on Offer**:
As a Customer Service Advisor you will benefit from:

- 24 days annual leave + bank holidays
- Annual leave purchase
- Learning and development opportunities
- Employee perks and support
- Recognition and reward
- Day off on your birthday
- Plus many more
- Contact
- Rachael Kular
- Quote job ref
- JN-022023-5955722
- Phone number
- +44 121 634 8802



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