Customer Service Advisor

2 weeks ago


Nottingham, United Kingdom Macildowie Recruitment and Retention Full time

**Customer Service Advisor**
**Nottingham**
**£19,000 - £21,000**
**Full-Time, FTC (9-12 Months)**
Macildowie are pleased to be working with a reputable, nationwide company to assist them in their search for a **Customer Service Advisor**. Value add up-selling is very much part of this role, as well as the passion to drive outstanding customer service.
This is a full time, 12 month FTC opportunity working 4 days from the office and 1 day from home per week. Working hours are 08:30 - 16:30 (Monday to Friday) & 09:00 - 13:00 1 in 3 Sundays with the following Friday off.
**Role & Responsibilities**:

- Responsible for managing customer relationships across all channels.
- Full ownership of customer queries and follow through to resolution.
- Accountable for your allocated depot and customers.
- Have a flexible and willing approach to change in working processes.
- Answer incoming calls and process query which may include placing an order, arranging a credit or collection and process any necessary actions in a timely manner.
- Input orders ensuring all information is accurate.
- Make outbound calls as per the relevant call schedule.
- Solve customer problems ensuring a full first-time resolution or escalation as appropriate.
- Able to build positive relationships with customers and colleagues.
- Take ownership of customer issues through to completion ensuring first time resolution.
- Focus on activities that widen the customer product portfolio.
- Confident with the ability to be pro-active and know when to escalate issues.
- Ability to manage conflicting and demanding priorities.
- Positive and flexible approach and a "can-do" attitude - essential.
- Good interpersonal skills and ability to build rapport - essential.



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