Senior Customer Service Advisor

3 weeks ago

Nottingham, United Kingdom Saint-Gobain Full time

We have an exciting opportunity to join our already successful team in **Jewson Nottingham Colwick** as a Senior Customer Service Advisor**. If you are passionate about delivering great service, and ready utilise your sales experience, then this could be the opportunity you’ve been waiting for

**Is this role right for me?**

First and foremost, we always want to recruit talented people that align well with our values and way of working; so whether you’ve never worked in this industry before, or had years of experience with one our competitors, you’re just as likely to be a great fit
- Experience working in a Builders’ Merchants or similar industry would be beneficial
- Targeted Sales experience in a B2B or B2C environment is essential for this role
- Proactive, flexible and enthusiastic attitude
- Demonstrable customer service focus
- IT literate
- Able to create and maintain successful relationships
- Able to handle difficult situations and diffuse conflict
- A valid Driving Licence would also be advantageous

**Hours of Work**

This is a Full-Time position, working Monday to Friday, between 7am and 5pm plus every other Saturday from 8am to 12pm

**What will I be doing in the role?**

Our **Senior Customer Service Advisor** is one of our most important roles in the business. A great **Senior Customer Service Advisor** will help keep our business running smoothly, and continue to build and develop customer relationships and sales opportunities. To support the business, you will;
- Maximise customer interactions to support achievement of sales and profit targets through upselling and cross-selling relevant products offering specific product advice
- Develop new customer accounts and lapsed accounts
- Realise full potential of all customer interactions and build strong, effective relationships with customers and suppliers, managing feedback accordingly
- Ensure all customer orders are fulfilled in a timely fashion
- Support all Company initiatives
- Follow plans to continuously improve customer experience
- Advise customers on trading terms and conditions and information in relation to customer accounts and credit levels
- Continuously look for opportunities to improve product and industry knowledge
- Take responsibility for opening and closing the branch as a senior member of the team

REQUIRED QUALIFICATIONS

Jewson is one of more than 30 exciting Saint-Gobain brands in the UK and we pride ourselves on doing everything we can to understand our customer’s needs in order to deliver solutions to save them time, money and hassle. Our Colleagues are critical to our customers’ success, and you will be working with a team that proactively supports them in every way possible. If you love working with people, you’re a good listener and you think you could help our customers feel welcome, then this could be a great opportunity for you to join our team.

At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a ‘Top Employer’ for 5 consecutive years. If you’re passionate about working with people, you’re able to put your customer first, and you want to know what it’s like to work for a top employer that is working hard to make the world a better home.

**Are Jewson and Saint-Gobain an Inclusive employer?**

We’re working hard to be, and we’re keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

  • Senior Service Advisor

    1 month ago

    Nottingham, United Kingdom Pendragon Full time

    **Evans Halshaw Vauxhall Nottingham** **Senior service advisor** **Competitive salary with pension, critical illness, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.** Are you a service advisor looking for a new and exciting challenge? Can you deliver outstanding...

  • Customer Service Advisor

    1 month ago

    Nottingham, United Kingdom Cherry Professional Limited Full time

    **Customer Service Advisor | Nottingham | £23,000-£26,000**Are you focused on providing excellent Customer Service and looking for an opportunity to progress within a growing company? The team within this** Nottingham **based company are very supportive and have a great office environment with nice breakout areas and social events for you to enjoy with...

  • Customer Service Advisor

    1 month ago

    Nottingham, United Kingdom Page Personnel Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a family run business supplying ventilation equipment across the UK. As a Customer Service Advisor you will be responsible for: - Handling inbound calls - Processing orders - Supporting to grow their customer base - Working closely with other team...

  • Customer Service Advisor

    4 weeks ago

    Nottingham, United Kingdom Naylor George Recruitment Full time

    Customer Service Advisor £23,000 Fantastic opportunity for enthusiastic customer service advisor, with proven customer service experience, gained ideally within the IT industry or similar sector, to join well established organisation delivering IT channel services globally. As one of their team of Customer Service Advisors will be part of their first line...

  • Customer Service Advisor

    1 month ago

    Nottingham, United Kingdom Page Personnel - UK Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a family run business supplying ventilation equipment across the UK. As a Customer Service Advisor you will be responsible for: - Handling inbound calls - Processing orders - Supporting to grow their customer base - Working closely with other team...

  • Customer Service Advisor

    3 days ago

    Nottingham, United Kingdom Astute Recruitment Limited Full time

    Job Brief: A well-established business based in central Nottingham are looking for a Customer Service Advisor to join their growing team. As a Customer Service Advisor you will be customer orientated and will act as a liaison, provide product/services information, and resolve any emerging problems with accuracy and efficiency. Duties Include: Providing...

  • Customer Service Advisor

    1 month ago

    Nottingham, United Kingdom Matt Burton Full time

    MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Customer Service Advisor to work as a Claims Handler on a temporary basis. This is an office based role in Nottingham, hours between 8am - 6pm (Monday - Friday). The client is an industry heavyweight with a reputation for client centric claims...

  • Customer Service Advisor

    2 days ago

    Nottingham, United Kingdom Countrywide Full time

    Customer Service Advisor We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Annesley, Nottingham . As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. We offer a clear,...

  • Customer Service Advisor

    1 month ago

    Nottingham, United Kingdom Page Personnel Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a leading utility company based in Nottingham. As a Customer Service Advisor you will be responsible for - Provide solutions to written and verbal enquiries raised by customers. - Handle inbound and outbound calls - Build strong relationships with...

  • Customer Service Advisor

    1 month ago

    Nottingham, United Kingdom Page Personnel - UK Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a leading utility company based in Nottingham. As a Customer Service Advisor you will be responsible for - Provide solutions to written and verbal enquiries raised by customers. - Handle inbound and outbound calls - Build strong relationships with...

  • Customer Service Advisor

    4 weeks ago

    Nottingham, United Kingdom 4M Recruitment Full time

    Our client is currently looking to recruit a Customer Service Advisor on a permanent basis, working on a hybrid basis from their offices based in Annesley. Customer Service Advisor £21,500 - £22,500 Annesley - Hybrid After training you will work on 2 shifts including 8am - 4pm Monday to Friday, 12pm - 8pm Monday - Friday (home based) and 1 Saturday in...

  • Customer Service Advisor

    1 week ago

    Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis. This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and...

  • Customer Service Advisor

    4 weeks ago

    Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis. This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and...

  • Customer Service Advisor

    4 weeks ago

    Nottingham, United Kingdom 2Fawcett Recruitment Full time

    Role: Customer Service Advisor Type: Permanent Location: Derby **Salary**: £24,000 2fawcett are currently recruiting for a Customer Service Advisor for a business based in Nottingham. You will be required to manage the end to end customer service experience. **Duties**: - To record all customer interaction within company systems. - To use the relevant...

  • Customer Service Advisor

    1 month ago

    Nottingham, United Kingdom Enva Full time

    **Customer Service Advisor - NOTTINGHAM** We are looking to recruit a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday 08:00 - 17:00. **The Role** **Responsibilities will include**: - Answering incoming telephone calls - Processing customer enquiries - Taking customer payments - Setting up new customer...

  • Customer Service Advisor

    2 days ago

    Nottingham, United Kingdom JR Recruitment Full time

    Customer Service AdvisorNottingham City Centre Outskirts (near London Road) with free parkingc. £22,500Our client is a well established, reputable local business looking to recruit 2 Customer Service Advisors to join a busy and friendly team.Full time role based in lovely offices with free parking on the outskirts of Nottingham City Centre.Responsibilities...

  • Customer Service Advisor

    21 hours ago

    Nottingham, United Kingdom TribePost Full time

    **Benefits**: - A competitive salary in a growing company committed to our people. - 29 days holiday incl. bank holidays. - Holidays increase with length of service. - Hybrid working. - Pension contributions. - Health scheme benefits. - Life Insurance (x 3 times salary). - Bike2Work Scheme. - Employee Assistance Program. - Free on-site parking. Enva is a...

  • Customer Service Advisor

    1 month ago

    Nottingham, United Kingdom People Solutions Full time

    **Customer Service Advisor**: £22,210 - £22,210 per year per year NG15 Permanent **Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal...

  • Client Advisor

    1 month ago

    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s...

  • Client Advisor

    1 month ago

    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s...