Customer Service Advisor £23,000

2 months ago


Nottingham, United Kingdom Naylor George Recruitment Full time

Customer Service Advisor £23,000

Fantastic opportunity for enthusiastic customer service advisor, with proven customer service experience, gained ideally within the IT industry or similar sector, to join well established organisation delivering IT channel services globally.

As one of their team of Customer Service Advisors will be part of their first line customer support team that puts the customer at the heart of all they do in providing a world class experience to their very diverse customer base.

You will be responsible for monitoring and progressing all calls in line with contracted requirements which come in via a variety of channels. You will be working on various contracts in partnership with internal stakeholders and external 3rdparty suppliers.

In more detail your duties as Customer Service Advisor will include:

- Managing the end-to-end customer service experience within agreed SLAs and KPIs.
- Taking ownership of operational customer issues through to full resolution.
- Building strong working relationships with customers and internal / external stakeholders.
- Completing essential administrative tasks.
- Record all customer interaction within customer systems.

You will be expected to use the relevant IT tools as provided and required, adhere to agreed levels within their escalation process and to commercial efficiencies to achieve SLA requirements.,

The successful Customer Service Advisor must be resilient, flexible, able to thrive under pressure, demonstrate excellent planning and admin skills, the ability to use initiative, problem solve and also be a great team player who is self-motivated and projects a positive attitude.

Excellent interpersonal skills and an ability to work to tight deadlines a must along with a high degree of proficiency using Microsoft packages, in particular Word and Excel.

As a member of the customer service team, you will work Monday to Friday on a rotating 3 shift pattern: 08.00- 16.30, 09.00- 17.30, and 10.00- 18.30.

Due to the nature of your work, you will be required to pass SCC UK MoD clearance to perform this role.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00 per year

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Nottingham, Nottinghamshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)
- IT: 1 year (preferred)
- Call centre: 1 year (preferred)

Work Location: One location



  • Nottingham, United Kingdom Elizabeth Michael Full time

    **Customer Service Advisor** **£23,000 per annum** **NG8, Bilborough, Full Time, Permanent** - Our client, a leading specialist in their field are recruiting a customer service advisor. The Customer Service Advisors are part of the first line customer support team that puts the customer at the heart of everything they do, delivering a world class...


  • Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis. This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and...


  • Nottingham, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Nottingham. We are inclusive, creative and customer-centric. Our work environment includes: - Growth opportunities - Safe work environment - On-the-job training - Company perks Customer Service/Sales Advisor This is a full-time position from Monday-Friday. Immediate start date. **Duties**: -...


  • Nottingham, United Kingdom Capita Full time

    **Salary**: £23,000 per annum Hours: 37.5 hours per week Contract: Permanent Location: Discovery House, Ruddington, NG11 6JW Shifts: Monday to Friday shifts between 8am - 8pm plus 1 weekend a month Smart DCC are on a mission for smarter energy by connecting homes and businesses to a secure network for digital smart meters. As a Customer Service Advisor...


  • Nottingham, United Kingdom Naylor George Recruitment Full time

    Customer Service Advisor £23,000 Fantastic opportunity for enthusiastic customer service advisor, with proven customer service experience, gained ideally within the IT industry or similar sector, to join well established organisation delivering IT channel services globally. As one of their team of Customer Service Advisors will be part of their first line...


  • Nottingham, United Kingdom JR Recruitment Full time

    Fantastic opportunity for enthusiastic customer service advisor, with proven customer service experience, gained ideally within the IT industry or similar sector, to join well established organisation delivering IT channel services globally. As one of their team of Customer Service Advisors will be part of their first line customer support team that puts...

  • Customer Advisor

    1 month ago


    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s...


  • Nottingham, United Kingdom iQ Student Accomodation Full time

    **Customer Service Advisor** **Who are we?** With headquarters in central London and Manchester, we're the largest owner and operator of student accommodation in the capital with 76 sites in 27 cities. Our vision is to build a world class business, reimagining the student accommodation experience and delivering the best year yet to our customers. Following...


  • Nottingham, United Kingdom iQ Student Accomodation Full time

    **Customer Service Advisor** **Who are we?** With headquarters in central London and Manchester, we're the largest owner and operator of student accommodation in the capital with 76 sites in 27 cities. Our vision is to build a world class business, reimagining the student accommodation experience and delivering the best year yet to our customers. Following...


  • Nottingham, United Kingdom Blue Arrow Full time

    Customer Service Advisor (FTC)£23,000 p/aGothamMonday to Friday We are looking to bring on an experienced customer service advisor to join the transport office of our industry leading logistics client based in the Gotham area, just on the Nottingham/Leicester border. This contract will be for a period of 6 to 9 months to cover an internal secondment however...


  • Nottingham, United Kingdom Quality Service Recruitment Full time

    Fancy a job where you can make a real difference to the team’s success through developing and growing your client base? Do you want to work in an environment which champions personal support and progression? Look no further than joining our successful Nottingham based team in as a Customer Service Advisor. No previous Recruitment experience is required,...


  • Nottingham, United Kingdom 2Fawcett Recruitment Full time

    Role: Customer Service Advisor Location: Newstead Type: Permanent **Salary**: £23,000 Hours: Monday-Thursday 8.30-4.30 and Friday 8.30-3.30 **Duties**: - Answering internal order queries. - Raising pro-forma invoices. - Investigating customer rejects. The right person for this role, must: - Have previous customer service experience or have worked in...


  • Nottingham, United Kingdom Domestic & General Service GmbH Full time €23,000

    23,000 per year + Average Bonus Earnings of... If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor. We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we’re recruiting Customer...


  • Nottingham, United Kingdom Mulberry Recruitment Full time

    **Customer Care Advisor** **Location: West Bridgford** **Salary: £20,000 - £23,000 + Benefits** **Hours: Monday - Friday** The UKs fastest growing and most innovative group of fire life safety and security service providers providing protection to customers’ property and people. You will play an essential role in providing an effective and...


  • Nottingham, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Customer Service Advisor you will ensure that the company delivers the highest quality to customers through excellent expertise and experience. **Client Details** My client is a leading utility company based in Nottingham. **Description** As a Customer Service Advisor you will be responsible for - Provide solutions to written and verbal enquiries...


  • Nottingham, United Kingdom Applause IT Full time

    **Technical Support Advisor - Windows, Mac, Desktop** **Nottingham - £23,000 - £25,000 + Benefits** Applause IT are searching for a Technical Support Advisor with experience in dealing with customer issues across both a Windows and Mac operating system who is sought by a scaling software organisation based in Nottingham. The Technical Support Advisor...


  • Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis. This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and...


  • Nottingham, United Kingdom Domestic & General Service GmbH Full time €23,000

    Nationwide £23,000 per year + Average Bonus Earnings of... Join D&G in 2024. Start Date: 20th May 2024 Do you always put your customers first? Want to work for a great company with amazing benefits? If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor. Who we are We are Domestic & General. We’re a proud partner to leading...


  • Nottingham, United Kingdom Astute Recruitment Full time

    Job Brief:A well-established business based in central Nottingham are looking for a Customer Service Advisor to join their growing team. As a Customer Service Advisor you will be customer orientated and will act as a liaison, provide product/services information, and resolve any emerging problems with accuracy and efficiency.Duties Include: * Providing help...


  • Nottingham, United Kingdom Astute Recruitment Full time

    Job Brief:A well-established business based in central Nottingham are looking for a Customer Service Advisor to join their growing team. As a Customer Service Advisor you will be customer orientated and will act as a liaison, provide product/services information, and resolve any emerging problems with accuracy and efficiency.Duties Include: * Providing help...