Technical Support Advisor
2 weeks ago
**Technical Support Advisor - Windows, Mac, Desktop**
**Nottingham - £23,000 - £25,000 + Benefits**
Applause IT are searching for a Technical Support Advisor with experience in dealing with customer issues across both a Windows and Mac operating system who is sought by a scaling software organisation based in Nottingham.
The Technical Support Advisor will be responsible for providing technical and software support across the businesses customer base. Given the customer-facing focus of the role you will need to be able to work and discuss with both technical teams and non-technicalcustomers.
The successful Technical Customer Support should have:
- Minimum of 2 years' experience of investigating software problems on Mac and/or Windows and iOS operating systems
- Experience with Serif support systems (Freshdesk ticketing, helpdesk and Jira Bug tracking software) and procedures preferred
- Experience of working with Vector, Desktop Publishing and Imaging products preferred
**Technical Support Advisor - Windows, Mac, Desktop**
**Nottingham - £23,000 - £25,000 + Benefits
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