Customer Service Advisor

4 weeks ago


Nottingham, United Kingdom Capita Full time

**Salary**: £23,000 per annum

Hours: 37.5 hours per week

Contract: Permanent

Location: Discovery House, Ruddington, NG11 6JW

Shifts: Monday to Friday shifts between 8am - 8pm plus 1 weekend a month

Smart DCC are on a mission for smarter energy by connecting homes and businesses to a secure network for digital smart meters. As a Customer Service Advisor for Smart DCC your role will be providing the best service possible and updating customers on outstanding incidents and requests.

This is an exciting opportunity to join a passionate team, based at our technology hub in Ruddington. We offer full training and development to support you right from the get-go and give you the opportunity to continue learning and growing.

**Job title**:
Customer Service Advisor

**What will you deliver?**
- Your role is to ensure that interactions with our customers provide the best experience possible
- You will triage and problem solve Energy Switching incidents using appropriate support tools
- Communication is critical within this role and you will proactively manage customers' expectations by keeping them updated on the progress of their outstanding incidents / requests

**What’s can we offer you?**

We care about your experience on the frontline as much as you’ll be caring about our customers; therefore, we’re investing in your health and wellbeing both whilst working and when outside of work. Also on offer is a base salary of £23,000 as well as a benefits package including:

- Access to a variety of benefit options including discounted gym memberships, childcare vouchers, additional annual leave
- Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, the opportunity to buy extra leave and plenty more.

**Who are we looking for?**

Experience is not required for this role, we want people to have a passion for learning and delivering success, with our extensive training, we will give you the experience needed to succeed.
- You take pleasure in solving problems - you may not always know the answer but you’ll know when to look and you’ll be determined to find it.
- You take ownership, and will be keen to find solutions for our customers
- You are a team player who can work collaboratively in a remote environment You can communicate clearly in written as well as spoken English
- You are resilient and able to support multiple customer priorities
- You enjoy working with new technology in support of customer outcomes

**Who are we?**

**What’s next?**

**Equal Opportunities**

**Location**:
Nottingham
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent



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