User Experience Consultant

3 weeks ago


Reading, United Kingdom Three Full time

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
- Be the voice of User Experience across the business, developing exceptional, yet appropriate digital solutions for the wider business.
- Write strategic and tactical briefs for external and internal agencies to deliver against key digital objectives
- Run and manage usability testing studies to understand the best approach for design deliveries.
- Be the voice of our diverse range of customers and proactively understand accessibility requirements.
- Manage day to day delivery of work to time and to top quality standards across digital and creative working with internal specialists.
- Oversee execution of plans across all channels working with channel specialists ensuring work fits strategically with digital and user requirements.
- Manage the user experience processes with internal teams including timings, quality and costs.
- Monitor customer engagement and experience by channel against agreed objectives, principles, conversion, lead generation
- Cut through etc and share appropriate results and solutions with key stakeholders and where appropriate partners and vendors (in collaboration with marketing effectiveness lead)



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