User Experience and Service Specialist
7 months ago
The User Experience and Service Specialist role is vital in driving positive change in how users interact with supported products, services and processes. By embodying automation and lean design, this role will be instrumental in transforming the overall user experience
The role will work closely with our key business stakeholders, Heads of Service, Relationship Managers and Service leads in general to influence and promote a UX focused approach to the delivery of services across Digital Technology Services (DTS) and beyond where appropriate.
You will have:
- Thorough knowledge and understanding of UX practices, policies and procedures
- Excellent stakeholder interaction and communication skills
- Experience with ITIL and Lean methodologies Experience of analysis, development and improvement of UX and service processes
**Informal contact details**
Contact role: Service Practice Manager
Contact name: Matthew Purchase
Please see the job description and personal specification for further details.
Interview date - TBC
The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
-
User Experience Researcher
4 weeks ago
Reading, Reading, United Kingdom Primark Stores Limited Full timeOur Digital teams are at the heart of what we do, surrounded by top Digital Specialists. You'll bring your ideas to the business, shaping customer experiences as part of a forward-thinking team.As a UX Researcher, you'll contribute from early research stages to delivery. This includes showcasing and selling products online, retaining customers, and...
-
User Experience Designer
4 weeks ago
Reading, Reading, United Kingdom Primark Full timeOur Digital teams are at the heart of what we do, surrounded by top Digital Specialists. As a UX Researcher, you'll contribute from early research stages to delivery, showcasing and selling products online, retaining customers, and delivering a best-in-class customer experience. You'll work with multidisciplinary teams, ensuring user-centred design thinking...
-
User Experience Design Specialist
1 month ago
Reading, Reading, United Kingdom Ingenii Search Full timeWe are seeking a skilled UX Designer to join our team at Ingenii Search. As a UX Designer, you will be responsible for creating user-centered designs that meet the needs of our customers.Your key responsibilities will include:Conducting user research and analysis to inform design decisionsDeveloping wireframes and prototypes to visualize design...
-
User Experience Researcher
4 weeks ago
Reading, Reading, United Kingdom Primark Full timeJob DescriptionAt Primark, we're committed to delivering exceptional customer experiences. As a UX Researcher, you'll play a crucial role in shaping our digital offerings. Your primary responsibility will be to conduct user research, analyze data, and provide actionable insights to inform product decisions.Key Responsibilities:Conduct user research,...
-
User Experience Researcher
4 weeks ago
Reading, Reading, United Kingdom Primark Full timeJob DescriptionOur Digital teams are at the forefront of innovation, shaping the customer experience through user-centred design thinking and data-driven insights. As a UX Researcher, you will contribute to the early stages of research through to delivery, ensuring seamless customer journeys across our digital platforms. Your expertise will help us retain...
-
User Experience Designer
3 weeks ago
Reading, United Kingdom Ingenii Search Full timeIngenii Search is partnering with a global technology pioneer. The firm, with nearly 6,000 global employees, has innovated, acquired, and grown its market share. They seek a UX Designer to contribute to their growth.This role will engage with key stakeholders through workshops, interviews, surveys, and research to create user flows and designs aligned with...
-
User Experience Designer
4 weeks ago
Reading, Reading, United Kingdom Ingenii Search Full timeIngenii Search is partnering with a global pioneer to create a new role for a UX Designer. This position will assist with the company\u0027s growth by engaging with stakeholders through workshops, interviews, and research to create user flows and designs aligned with user needs, goals, and motivations.As a UX Designer, you will be responsible for delivering...
-
User Experience Designer
4 weeks ago
Reading, Reading, United Kingdom Ingenii Search Full timeJob DescriptionIngenii Search is partnering with a global pioneer, a firm with close to 6,000 global employees that has innovated, acquired, and grown its market share. They are seeking a UX Designer to assist with their growth.As a UX Designer, you will engage with key stakeholders through workshops, interviews, surveys, and research to create compelling...
-
User Experience Designer
2 months ago
Reading, United Kingdom Ingenii Search Full timeIngenii Search is currently partnering with a global pioneer. The firm with close to 6,000 global employees they has been able to innovate, acquire and grow its market share. They are now on a look out for a for a UX Designer. This newly created role will be assisting with their growth. As UX Designer you will be accountable for engaging with key...
-
User Experience Designer
2 months ago
Reading, United Kingdom Ingenii Search Full timeIngenii Search is currently partnering with a global pioneer. The firm with close to 6,000 global employees they has been able to innovate, acquire and grow its market share. They are now on a look out for a for a UX Designer. This newly created role will be assisting with their growth. As UX Designer you will be accountable for engaging with key...
-
User Experience Designer
4 weeks ago
Reading, United Kingdom Ingenii Search Full timeIngenii Search is currently partnering with a global pioneer. The firm with close to 6,000 global employees they has been able to innovate, acquire and grow its market share. They are now on a look out for a for a UX Designer. This newly created role will be assisting with their growth. As UX Designer you will be accountable for engaging with key...
-
User Experience Designer
3 weeks ago
Reading, United Kingdom Ingenii Search Full timeJob Description Ingenii Search is currently partnering with a global pioneer. The firm with close to 6,000 global employees they has been able to innovate, acquire and grow its market share. They are now on a look out for a for a UX Designer. This newly created role will be assisting with their growth. As UX Designer you will be accountable for engaging...
-
Lived Experience Lead for Service User Network
5 months ago
Reading, United Kingdom Berkshire Healthcare NHS Foundation Trust Full timeWe have an exciting opportunity for a part time (30 hours/week) band 7 Lived Experience Lead, to join our team and work as part of our Service User Network (SUN). SUN (Service User Network) is an initiative aimed at improving services for people with complex emotional needs or difficulties often associated with the diagnosis of ‘personality disorder’....
-
Lead User Researcher
6 months ago
Reading, United Kingdom Department for Environment, Food and Rural Affairs (Defra) Full time**Job description** User Researchers are key figures in the teams that design and deliver services. They help their teams develop a deep understanding of the people - citizens, businesses or government colleagues - who use a service. Their findings allow their teams to design and build better services more quickly and at lower cost and risk and to...
-
IT Support Specialist
4 days ago
Reading, Reading, United Kingdom Brakes Full timeAbout the RoleWe are seeking an experienced IT Support Specialist to join our team on a full-time, permanent basis. As an EUC Support Engineer, you will be responsible for providing both onsite and remote 2nd-line technical support of end-user technology throughout Sysco GB.The successful candidate will have excellent interpersonal skills and be customer...
-
Frictionless Customer Experiences Specialist
2 days ago
Reading, Reading, United Kingdom Pick for Britain Full timeAbout the Role:We are seeking a Frictionless Customer Experiences Specialist to join our team in Reading or Perth. This hybrid role requires a minimum of two days a week at one of our offices, offering flexible working hours and a range of benefits to support your family, finances, and wellbeing.Salary: £35,000 - £52,000 + performance-related bonusAs a...
-
Probation Service Supervisor
4 weeks ago
Reading, Reading, United Kingdom Service Care Solutions Full timeService Care Solutions is a leading recruitment agency for the Probation service nationwide. We are currently seeking a Community Payback Supervisor to join our team in Basingstoke. The successful candidate will be responsible for conducting Pre-Placement Unpaid Work Induction sessions, ensuring Health & Safety procedures are followed, and monitoring the...
-
Service Desk Support Specialist
2 weeks ago
Reading, Reading, United Kingdom Areti Group | B Corp™ Full time £32,000Job Title: Service Desk Support SpecialistJob Description for Service Desk Support SpecialistJob Description and ResponsibilitiesService Desk Support Specialist OverviewProvide exceptional service desk support ensuring a positive and efficient experienceHandle 1st line support enquiries resolving issues related to O365 Cloud services desktop support...
-
Service Desk Specialist
4 weeks ago
Reading, Reading, United Kingdom Areti Group | B Corp™ Full time £32,000Service Desk SpecialistAt Areti Group | B Corp™, we are seeking a skilled Service Desk Specialist to join our team. The ideal candidate will have experience in a service desk environment, with a strong focus on providing exceptional customer service.Key Responsibilities: Handle 1st line support enquiries, resolving issues related to O365, Cloud services,...
-
Disabled User Tester
4 weeks ago
Reading, Reading, United Kingdom AbilityNet Full timeAt AbilityNet, we are seeking individuals with disabilities or impairments to join our network of user testers. As a user tester, you will participate in opportunities on an ad-hoc basis, providing valuable feedback on digital accessibility services.Our user testers help us make the world a more accessible place, and in return, they are provided with...