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User Experience Researcher

1 month ago

Reading, Reading, United Kingdom Primark Full time
Job Description

Our Digital teams are at the forefront of innovation, shaping the customer experience through user-centred design thinking and data-driven insights. As a UX Researcher, you will contribute to the early stages of research through to delivery, ensuring seamless customer journeys across our digital platforms. Your expertise will help us retain customers, drive sales, and deliver a best-in-class customer experience.

Key Responsibilities:

  • Conduct user research, qualitative and quantitative, to inform design decisions
  • Analyse data from Contentsquare and Google Analytics to support research findings
  • Develop recommendations for experimentation and product roadmaps
  • Create and grow Primark's customer and employee panel for research purposes

Requirements:

  • Analysis and synthesis skills to support teams in applying research methods
  • Inclusive research expertise to ensure diverse user needs are met
  • Experience with user research methods, including planning and execution
  • Understanding of social context and user behaviour
  • Strategic insight to inform decision-making and action

What We Offer:

  • A dynamic and inclusive work environment
  • Opportunities for growth and development
  • A competitive benefits package, including flexible working and Primark Perks

Location: United Kingdom

Job Type: Full-Time