Conversational Experience Designer
3 days ago
Company Overview
">Three is a pioneering network that has revolutionized the way people connect. With its unwavering commitment to innovation, Three has become synonymous with cutting-edge technology and exceptional customer experience.
About the Role
This is an exciting opportunity to join our team as a Conversational Experience Designer, where you will play a pivotal role in shaping the future of conversational AI. As a key member of our design team, you will be responsible for creating engaging, natural, and effective conversational experiences across various platforms.
Key Responsibilities
- Design conversation flows and scripts that captivate users and drive business outcomes.
- Collaborate closely with cross-functional teams, including product managers, developers, and contact centre stakeholders, to ensure seamless alignment between business goals and customer needs.
- Conduct user research and usability testing to inform design decisions and ensure intuitive, user-friendly experiences.
- Continuously evaluate and refine conversation designs based on user feedback and analytics data.
- Stay abreast of the latest conversational design trends and best practices.
- Develop a robust intent and entity framework, leveraging NLP/NLU expertise to drive business success.
Requirements
- Demonstrated expertise in conversational design for chatbots, virtual assistants, or voice assistants.
- Experience with user research and usability testing, as well as proficiency in designing conversational flows and analysing conversation scripts.
- Strong content writing skills, ensuring brand consistency across all conversational experiences.
- Familiarity with popular conversational design platforms and tools, such as Genesys CX, Dialogflow, or IBM Watson.
- Generative AI principles and knowledge management skills, specifically managing data repositories for chatbot functionality.
What We Offer
- A competitive salary range starting at £40,960, with exact salary determined by job and experience.
- A hybrid working arrangement, allowing for 2-3 days of remote work and 2-3 days of in-office work at our Reading HQ.
- 28 days annual leave, 8 bank holidays, and 3 personal days annually, increasing with length of service.
- Private medical insurance, life assurance, and income protection.
- A free mobile phone package and unlimited sim-card.
- On-site car parking, including electric options (available at our Reading location).
About Us
We are committed to fostering a diverse and inclusive workplace, embracing individuals from all walks of life. If you're passionate about conversational design and eager to make a meaningful impact, we encourage you to apply. Our Disability Confident Committed Employer status ensures that we provide equal opportunities and reasonable adjustments for all applicants.
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