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Conversational Experience Designer

1 month ago

Reading, Reading, United Kingdom Three Full time

About the Role

At Three, we're looking for a skilled Conversational Experience Designer to join our team. As a key member of our conversational design team, you'll be responsible for crafting engaging, natural, and effective conversational experiences across various platforms.

Key Responsibilities

  • Design conversation flows and scripts that create intuitive, user-friendly, and effective conversational experiences.
  • Work collaboratively with cross-functional teams, including product managers, developers, and Contact Centre stakeholders to ensure that conversation design is aligned with business goals and customer needs.
  • Conduct user research and usability testing to ensure that conversation designs are effective and meet customer needs.
  • Continuously evaluate and refine conversation designs based on user feedback and analytics data.
  • Stay up-to-date with the latest conversational design trends and best practices.

Requirements

  • Extensive experience in conversational design for chatbots, virtual assistants, or voice assistants.
  • Experience with user research and usability testing and proficiency in designing conversational flows and analysing conversation scripts.
  • Ability to write compelling content and ensure brand consistency across all conversational experiences.
  • Familiarity with popular conversational design platforms and tools, such as Genesys CX, Dialogflow, Dialog Engine, MS Luis or IBM Watson.

What We Offer

  • Salary range for this role starts at £40,960, and exact salary will differ by job and experience.
  • Competitive annual salary, a performance-based annual bonus & an additional 'flexible allowance' to spend on additional benefits, topping up your pension, or to be added to your salary.
  • Hybrid working between your home (2-3 days a week) and our Reading HQ office at Green Park (2-3 days a week).
  • 28 days annual leave + 8 bank holidays + 3 personal days annually, which increases with length of service.
  • Private Medical Insurance, Life Assurance and Income Protection.
  • Free mobile phone package & unlimited sim-card.
  • On-site car parking (including electric) - Reading only.