Helpdesk Assistant
7 months ago
Job Advert
BHSF Ltd is looking for two Inbound Customer Service Advisors that are passionate about delivering an excellent experience to our customers whilst giving first-class service. This is an exciting role for a confident customer-focused professional to join a successful and growing company. You will be part of the Helpdesk Team, which is the first point of contact for BHSF. The role will include dealing with inbound calls from new and existing policyholders alongside our corporate client base. You will give information regarding the services that we offer, resolve queries and deal with some complaints whilst also liaising with our various departments to ensure a proactive service is delivered. This is a hybrid role where your time will be split between the office and home working. 35 hours per week working between 9am - 5pm Monday to Friday.
**About us**
BHSF is a not-for-profit health and well-being provider with a proud history of making healthcare accessible to working people. Today, we positively impact workplace well-being - helping to keep employees physically, mentally, and financially healthy. We put employee well-being at the heart of everything we do. Our services range from Occupational Health to Employee benefits, employee support to health insurance. It doesn’t matter if a business has got 10 or 10,000 employees - we’ve got something to suit everyone. We’re super flexible, too. Meaning we can get the workforce the support they need, as soon as possible. By intervening early, we can help to keep employees at work and healthy. Friendly and down-to-earth, we’re always on your side. And because we’re a not-for-profit provider, your needs come first, every time.
**About you**
- You will demonstrate excellent communication skills and have a high degree of professionalism. You will be proactive, driven, and comfortable advising our customers about the various products and services we offer.
- Possessing strong IT (Microsoft, Outlook etc) and administration skills, you will have the ability to organise and analyse workload to drive effective productivity.
**Personal Qualities and Skills**
- Building relationships with internal and external customers
- Interpersonal skills
- Listening skills
- Empathy
- Problem Solving skills
- Work under pressure
- Self-Motivated
- Project management skills
- Organisational skills
- Data analysing skills
- Basic Office, Word, Excel and PowerPoint
**Essential**
- Be decisive
- Be diligent
- A lover of technology
- Eager to learn and develop
- Ability to understand detailed technical information
- A professional approach to work and demonstrate integrity and commitment
**Additional Benefits**
- Casual dress
- Company pension
- Employee discount
- On-site parking
- Sick pay
- Wellness program
- Work from home
-
Helpdesk Administrator
7 months ago
Birmingham, United Kingdom Multi-Trades Recruitment Full timeYour primary responsibilities will include processing requests from key customers, performing general helpdesk duties, and effectively managing service requests. You will be responsible for logging calls, assigning tasks to both in-house and subcontracted teams, tracking job completion details, and coordinating our operational service teams' response to...
-
Helpdesk Administrator
7 months ago
Birmingham, United Kingdom Multi-Trades Recruitment Full timeYour primary responsibilities will include processing requests from key customers, performing general helpdesk duties, and effectively managing service requests. You will be responsible for logging calls, assigning tasks to both in-house and subcontracted teams, tracking job completion details, and coordinating our operational service teams' response to...
-
Helpdesk Administrator
7 months ago
Birmingham, United Kingdom Multi Trades Recruitment Limited Full timeYour primary responsibilities will include processing requests from key customers, performing general helpdesk duties, and effectively managing service requests. You will be responsible for logging calls, assigning tasks to both in-house and subcontracted teams, tracking job completion details, and coordinating our operational service teams' response to...
-
Helpdesk Operator
6 months ago
Birmingham, United Kingdom S Guest Consultancy Services Ltd Full timeS Guest Consultancy Services Ltd is seeking a Helpdesk Operator / Scheduler to join a busy team. This position is located in Birmingham, B6 location. This role would suit someone from a strong customer service role or previous experience in planning or scheduling appointments or previous helpdesk experience. **Primary Responsibilities**: - Answer incoming...
-
Helpdesk Team Leader
4 days ago
Birmingham, United Kingdom Equans Full time**Domain**: Support Services/Customer Services and Administration **Job type**: Standard **Schedule**: Equans is looking for a Helpdesk Team Leader to join our team based at Sandwell & West Birmingham Hospital on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package. General...
-
Customer Helpdesk Advisor
6 months ago
Birmingham, United Kingdom Hart Training and Recruitment Full timeWe are recruiting for 3 x Customer Helpdesk Advisors to join our client who is a large organisation based in Edgbaston, Birmingham. You will be providing excellent customer support on a national project. This is an ongoing long-term temporary position, starting 8th January for approximately 6 months. Hours of work are 35 per week, 9:00 am to 5:00 pm Monday...
-
Helpdesk Administrator
7 months ago
Birmingham, United Kingdom CBRE GWS Full time**Company Profile** CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48...
-
Helpdesk Supervisor
7 months ago
Birmingham, United Kingdom Compass Group Full time**Helpdesk Supervisor** We're currently recruiting a dedicated Helpdesk Supervisor to support the Helpdesk Manager to oversee the contract helpdesk team to help ensure the smooth running of the operations in 14forty. Integrated facilities management services with a purpose. We’re here to make workplaces better, cultivating working environments that...
-
Helpdesk Coordinator
3 days ago
Birmingham, United Kingdom Ellen Group Facilities Limited Full timeJob description With over twenty years’ experience working in live environments and a proud history of success in fit-out and refurbishment works, our clients trust us because of reputation and results. We complete construction projects and facilities management contracts in a range of sectors including retail, industrial, commercial, office, education...
-
IT Helpdesk Service Assistant
2 days ago
Birmingham, United Kingdom Tate Full timeMy client is a thriving **technologies solutions** company based in the heart of **Birmingham.**They are in urgent need for client centric and flexible **1st Line Support Analyst**/ **Technical Support Executive** to support their extremely busy Managed Service Helpdesk. This is a **temporary opportunity, to start ASAP for 3 months initially with view for...
-
Band 3 Facilities Administrator
8 months ago
Birmingham, United Kingdom Birmingham Community Healthcare NHS FT Full timeJob Description Act as first point of contact for the Helpdesk and contract services ensuring a professional, polite, friendly and helpful approach is maintained at all times whilst maintaining effective working relationships and communication channels. Manage and respond to queries and requests either by telephone or face-to-face in a courteous and...
-
Helpdesk Operator
7 months ago
Birmingham, United Kingdom Compass Group Full time**Helpdesk Operator** We're currently recruiting a dedicated Helpdesk Operator to help ensure the smooth running of the operations in 14forty. Integrated facilities management services with a purpose. We’re here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our ‘people and...
-
X2 Helpdesk Staff
1 week ago
Birmingham, United Kingdom Pertemps Birmingham Commercial Full timeDo you want to be a part of this year’s commonwealth games? Do you want to be a part of Birmingham’s history? We are currently recruiting for x2 helpdesk staff to play a part in this year’s commonwealth games, working alongside either cleaning service or housekeeping services within the athlete’s village based in Selly Oak. Please note whilst the...
-
Helpdesk Admin
3 weeks ago
Birmingham, United Kingdom Sf Recruitment Full timeICT Helpdesk Administrator - Birmingham My client is currently seeking an ICT Helpdesk Administrator to join their IT team in Birmingham.In this role, you will be responsible for logging and tracking support requests and incidents in the ICT incident management system, updating IT assets, and resolving 1st line calls.Additionally, you will assist in creating...
-
Band 3 Facilities Administrator
7 months ago
Birmingham, United Kingdom Birmingham Community Healthcare NHS Foundation Trust Full timeBirmingham Community Healthcare NHS Foundation Trust has an exciting opportunity for you to join our Estates and Facilities team. A fantastic opportunity has arisen within the Birmingham Community Healthcare NHS Foundation Trust; we are seeking an experienced Facilities Administrator to support our Estates and Facilities Directorate. The successful...
-
Helpdesk Advisor
6 days ago
Birmingham, United Kingdom 14forty Full time**What you'll be doing**: service requests from a number of clients and see them through to resolution, whilst providing exceptional customer service. The work management process starts with our customers requesting facilities management assistance with planned preventative maintenance dockets are logged on our internal system then despatched to our...
-
ICT Helpdesk Administrator
3 months ago
Birmingham, United Kingdom CV-Library Full timeICT Helpdesk Administrator - Birmingham My client is currently seeking an ICT Helpdesk Administrator to join their IT team in Birmingham. In this role, you will be responsible for logging and tracking support requests and incidents in the ICT incident management system, updating IT assets, and resolving 1st line calls. Additionally, you will assist in...
-
Helpdesk Team Leader
7 months ago
Birmingham, United Kingdom Equans Full timeHelpdesk Team Leader **Offer ID**: - 58960**Contract type**: - Permanent**Schedule**: - Full-Time**Country**: - United Kingdom**EQUANS is looking for a Helpdesk Team Leader to join our team based at Queen Elizabeth Hospital, Birmingham on a permanent basis. This is a full time role working 42 hours per week. On offer is a competitive salary and benefits...
-
Helpdesk Administrator
6 days ago
Birmingham, United Kingdom Inviron Full timeThere’s a permanent opportunity for you here as a Helpdesk Administrator. We are looking for someone to join our team in our Birmingham office which is located in Birmingham Business Park **The Role** - Reactive & Pre-planned Tasks: Coordinate and schedule work allocation to ensure the maximisation of resource and sub-contractors. - Resource Coordination:...
-
Helpdesk Operator
6 months ago
Birmingham, United Kingdom Equans Full time**Requisition ID**: 57548**Domain**: Support Services/Customer Services and Administration**Contract type**: Permanent**Schedule**: Full-Time**EQUANS is looking for a Helpdesk Operator to join our team based at Sandwell Hospital on a permanent basis. This is a full time role working 40.25 hours per week (shift pattern). On offer is a salary banding of...