Helpdesk Administrator

5 days ago

Birmingham, United Kingdom Inviron Full time

There’s a permanent opportunity for you here as a Helpdesk Administrator. We are looking for someone to join our team in our Birmingham office which is located in Birmingham Business Park

**The Role**
- Reactive & Pre-planned Tasks: Coordinate and schedule work allocation to ensure the maximisation of resource and sub-contractors.
- Resource Coordination: Analyse the resources available, ensuring the most appropriate engineer or contractor attends the call, taking into account technical skill base, location and client preferences as far as possible.
- Customer Service Delivery: ensure tasks scheduled to meet customer expectations and contractual SLA’s.
- Communication: Communicate closely, share information and progress updates regularly between the service desk & the resource planning team to ensure a joined up approach to service delivery.
- Relationship Management: Developing a good working relationship with the engineers, and similarly, rapport and trust with internal and external customers and stakeholders.
- Administration: Raising & issuing Purchase Orders, scheduling access to client sites, updating client operated systems and capturing engineer report sheets.
- Planning: Organising and planning engineer’s and subcontractors movements and diaries.
- Quality & Efficiency: Check and process engineers’ incoming reports, monitoring for any discrepancies, ensuring accuracy and relevance, reporting back to engineers or manager where relevant.
- Learning & Development: Take responsibility for your own learning and development activities supported by your line manager and the Performance & Development Review. Support Contract team in arranging and reviewing full team training requirements.

**Hours of Work**
- Monday-Friday, (7am-4pm, 8am-5pm, 8.30am-5.30pm - rotated on a weekly basis)

**Benefits**
- 25 days annual leave plus Bank Holidays, plus option to purchase an additional 5 days leave every year
- Pension with matched contributions between 6-8%
- Life Assurance
- Private Medical Insurance Single Cover on completion of 12 month' service, with the opportunity to pay for additional cover for partner/dependants
- Flexible Benefits Scheme - including eye care voucher, store discounts for major retailers, salary sacrifice electric car vehicle lease scheme, personal IT equipment loans, impartial financial/savings guidance
- Access to wellbeing programmes
- Company Sick Pay
- Employee recognition programmes which reward exceptional achievements
- Employee Referral bonus with generous bonuses for ‘referring a friend’
- The opportunity to use one working day per year volunteering to help the local community
- Employee Assistance Programme - free, confidential 24/7 365 support on all lifestyle matters

**Qualifications and Experience Required**
- Ideally experience working in a Helpdesk environment
- Strong customer experience skills
- Clear communication & information sharing skills among wide stakeholder group
- Excellent attention to detail

We’re committed to treating all our job applicants fairly and with respect. If you need adjustments, we're happy to discuss that with you. Please contact our talent acquisition team in confidence.

**About** **Inviron**

We are a technically led Facilities Management service (part of EDF Energy) which self-delivers hard services such as mechanical, electrical, HVAC, fabric maintenance, small works and projects. We also deliver or manage on behalf of our customers soft services, including cleaning, front of house and security. We use our own in-house designed technology to optimise delivery and minimise cost. Our digital tools and monitoring technology offer customers energy efficient solutions to help drive a zero carbon and long term sustainable future.

On joining us, you will receive a warm welcome and a great place to work, where you are trusted to do your job and get recognised and a thank you for a job done well. We will value you as an individual and you will have the opportunities to progress. Above all you will be part of something special as we grow.

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,500.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Free or subsidised travel
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

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