Helpdesk Admin

2 weeks ago


Birmingham, United Kingdom Sf Recruitment Full time

ICT Helpdesk Administrator - Birmingham My client is currently seeking an ICT Helpdesk Administrator to join their IT team in Birmingham.
In this role, you will be responsible for logging and tracking support requests and incidents in the ICT incident management system, updating IT assets, and resolving 1st line calls.
Additionally, you will assist in creating new user accounts, conducting ICT inductions, and managing the onboarding and offboarding of all staff.
The Benefits: Salary of circa £26,000 Civil service pension with an employer contribution rate of 27% Flexible working Hybrid working, with specific guidelines agreed with your line manager 26 days' holiday, rising to 29 days after two years' service, with the option to buy up to five extra days of annual leave Key Responsibilities: Provide technical support: You will investigate and resolve 1st line IT calls (software and hardware) and offer technical assistance, ensuring end-users are informed of progress.
Maintain operational documentation: You will write and maintain ICT guidance, ensuring it remains relevant and up-to-date for various audiences (IT colleagues and employees).
Ensure best practice: You will ensure that all ICT support meets operational requirements and adheres to business continuity and security accreditation arrangements.
Be user-focused: Maintain positive relationships with colleagues and consistently provide high levels of support.
Embrace Agile ways of working: You will work in a fast-paced, evolving environment and adopt a flexible approach to ensure the smooth delivery of ICT solutions.
Person Specification: Promptly record and triage all ICT requests within the ICT incident management system, ensuring they are processed and resolved daily.
Investigate and resolve all 1st line requests and incidents, monitoring and escalating more complex tickets to the relevant IT Support member.
Experience supporting Office 365 suite (SharePoint, OneDrive, OneNote), Microsoft Office, Active Directory, IBM products, and other ICT software applications.
Working knowledge of ICT hardware, including supporting and maintaining Microsoft Surface Tablets and Surface Hubs.
Basic working knowledge of Microsoft Intune to configure iPhones and iPads.
Flexible and adaptable to varied workloads, prioritizing tasks based on risk and impact.
Liaise with external support partners/vendors to ensure the resolution of service incidents/faults and general service requests, collaborating closely with the wider ICT team.
Manage new starters/leavers and changes, coordinating the delivery and return of ICT equipment according to service standards.
Take appropriate actions to investigate, resolve, and anticipate problems, escalating risks to the IT Operations Manager as needed to implement solutions and identify preventative measures.
Stay informed about emerging technology solutions and proactively advise the ICT team and colleagues on potential benefits.
If you're interested - drop over the CV and I'll reach out
**please note, there is no sponsorship on offer for this one



  • Birmingham, United Kingdom Ellen Group Facilities Limited Full time

    Job description With over twenty years’ experience working in live environments and a proud history of success in fit-out and refurbishment works, our clients trust us because of reputation and results. We complete construction projects and facilities management contracts in a range of sectors including retail, industrial, commercial, office, education...


  • Birmingham, United Kingdom Brook Street Full time

    Our public sector client is looking for a temporary employee to join their team as an admin officer. This is currently a temporary role until 18/03/24 with the chance of an extension. This is a full-time role, 37 hours per week, Monday - Friday. Your usual working hours will be shifts between 8am - 5pm, this will be flexible but will be due to business...

  • IT Coordinator

    2 days ago


    Birmingham, United Kingdom Explore Group Full time

    Provide Admin Support to the Head of IT & Support Project Leads in Project management Administration and reporting - Projects/activities admin: - Interact with a diverse team to solicit status updates and identify potential risks in project plan - Drafting of Project Execution Plans (Word, Excel, and PowerPoint as appropriate) - Assist in IT vendor...


  • Birmingham, United Kingdom Ellen Group Facilities Limited Full time

    Job description With over twenty years’ experience working in live environments and a proud history of success in fit-out and refurbishment works, our clients trust us because of reputation and results. We complete construction projects and facilities management contracts in a range of sectors including retail, industrial, commercial, office, education...


  • Birmingham, United Kingdom Sellick Partnership Full time

    **Estates and Facilities Administrator** **Birmingham, West Midlands** **37 hours pw** **£Competitive** **Temporary/ Temporary to Permanent** Have you supported a specialist team on an Administrative basis? Sellick Partnership are currently recruiting on behalf of a well-respected Public Sector organisation in the West Midlands to source an...


  • Birmingham, United Kingdom QA Limited Full time

    Vacancy details **Talent pool**: Operations - HE - Operational Services **Title**: Facilities Coordinator **Contract type**: QA HE Ltd Permanent **Job advert**: **Facilities Coordinator** Birmingham Campus Competitive salary plus commission You will be responsible for all day-to-day Facilities matters within our Birmingham Campus, and ensuring all...


  • Birmingham, United Kingdom Bell Cornwall Recruitment Full time

    Facilities Administrator £20,000 - £22,000 Ref: NT/ BCR/8919 Are you an experienced facilities administrator looking for a new challenge. Our clients are a civil engineering company based in the Birmingham city centre looking for someone who has an understanding in facilities management. This role will be 100% officebased. - First point of contact in the...


  • Birmingham, United Kingdom Bell Cornwall Recruitment Full time

    Office Administrator £20,000 - £22,000 Ref: NT/ BCR/10088 Are you an experienced Office Administrator with facilities experience looking for a new challenge. Our clients are a civil engineering company based in the Birmingham city centre looking for someone who has an understanding in facilities management. This rolewill be 100% office based. - First point...


  • Birmingham, United Kingdom Bell Cornwall Recruitment Full time

    **Facilities Administrator** **Birmingham** **Ref: NT/ BCR/10226** **£20,000 - £24,000** Are you an experienced facilities administrator looking for a new challenge. Our clients are a civil engineering company based in the Birmingham city centre looking for someone who has an understanding in facilities management. This role will be 100% officebased...

  • Administrator

    7 days ago


    Birmingham, United Kingdom Vertu Facilities Management Full time

    **Maintenance Administrator** **Coleshill** **Permanent Full Time** **£20,000 - £22,000** We are working exclusively with a highly reputable, fast growing and forward thinking business. They have a fantastic company culture, are always looking to improve and develop and have big ambitions to continue expanding with the right team on board. Due to...

  • HR Admin Support

    3 days ago


    Birmingham, United Kingdom LRQA group Full time

    Job ID:38651 Location:Birmingham : 1 Trinity Park : Bi Position Category:Human Resources Position Type:Employee Regular **Who are LRQA?** LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification,...

  • IT Administrator

    3 days ago


    Birmingham, United Kingdom LANGHAM RECRUITMENT LIMITED Full time

    **IT Administrator | Birmingham - Hybrid | £25k | Permanent** In order to strengthen their digital team and advance their digital journey, our client is looking for a IT Administrator to come on board.This role is an opportunity to start your career in tech and an opportunity in the future to move into IT operations,Business Systems and Systems Admin. As a...


  • Birmingham, United Kingdom Vertu Facilities Management Full time

    **Customer Service Administrator** **Erdington** **Permanent Full Time** **£19760** We are working exclusively with a highly reputable, fast growing and forward thinking business. They have a fantastic company culture, are always looking to improve and develop and have big ambitions to continue expanding with the right team on board. Due to expansion,...

  • Insurance Broker

    3 days ago


    Birmingham, United Kingdom AWD Recruitment Limited Full time

    Are you an Insurance Broker / Adviser looking for a company that can offer excellent commission payments and the chance to build your own team? Or are you a Claims Advisor / Handler or work in Insurance looking to train and progress your career, becoming a qualified Insurance Agent. If you are, we have a great company that is supportive and growing fast....


  • Birmingham, United Kingdom Summerhill Services Limited Full time

    We are currently recruiting for a self-motivated and customer - focused individual to join our passionate and driven team. **Posts & hours**: Estates & Facilities Administrator **Based at**: Barberry Centre **Hours**: 27.5 hours **Salary**: £17235.50 (£23502.96-£25058 FTE) Disclosure To provide a comprehensive and effective administrative support...

  • HR Administrator

    7 months ago


    Birmingham, United Kingdom LRQA group Full time

    Job ID:38883 Location:Birmingham : 1 Trinity Park : Bi Position Category:Human Resources Position Type:Employee Fixed Term **Employee Fixed Term - 6 months** If you are a great HR Administrator who has great attention to details and strives to support the business, we have a great opportunity to join our HR Team. This opportunity offers great exposure to...


  • Birmingham, United Kingdom Anderson Scott Solutions Ltd Full time

    **Senior Receptionist Coordinator** **Birmingham City Centre** **Salary basic £26,000 pa plus bonus and benefits** **Role purpose** To actively deliver the Workplace experience across the Regional Corporate Portfolio that ensures we are offering a First Class service by building and maintaining strong, positive relationships with the client, customers...


  • Birmingham, United Kingdom Equans Full time

    **Offer ID**: - 52616**Contract type**: - Permanent**Schedule**: - Full-Time**Country**: - United Kingdom**EQUANS is looking for an Administration Team Leader to join us at our office in Birmingham, B46 on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a competitive salary and benefits package.** This role is...


  • Birmingham, United Kingdom Summerhill Services Limited Full time

    We are currently recruiting for a self-motivated and customer - focused individual to join our passionate and driven team. **Posts & hours**: Facilities Administrator **Based at**: Tamarind Centre **Hours**: 30 hours **Salary**: £16751 (£20,938 FTE) Disclosure To provide a comprehensive and effective administrative support service to the Facilities...


  • Birmingham, United Kingdom Summerhill Services Limited Full time

    We are currently recruiting for a self-motivated and customer - focused individual to join our passionate and driven team. **Posts & hours**: Facilities Administrator **Based at**: Tamarind Centre **Hours**: 30 hours (8 AM-2 PM) **Salary**: £17,907-£19,092 Previous applicants need not apply Disclosure To provide a comprehensive and effective...