Key Account Executive

3 weeks ago


Glasgow, United Kingdom Escape Recruitment Services Full time

Job Type: Perm

Town/City: Glasgow

County: Glasgow City

Salary/rate: £26,000-£30,000

Sector: Commercial & Administration

Job ref: KDU/60892

Post Date: 30.05.2023

**Kirsty Duffin**:
Senior Recruiter

Commercial & Administration

07585 334140

**Description**:
**Job Title**: Key Account Executive

**Reports to**: Customer Service Manager

**Salary Range**: £25,000 - £30,000 per annum

**Working Hours**:
Monday to Thursday: 8:30 am to 5:00 pm Friday: 8:30 am to 1:30 pm

**Key Responsibilities**:

- Create sales orders for new productions accurately and in a timely manner
- following customer forecast and ad-hoc order requirements
- Generate customer call-offs to meet delivery dates and follow order through to delivery
- Ensure customer order requirements are achieved and be proactive in helping resolve delivery issues including amending call-offs if required
- Establishing effective communication channels with key stakeholders at our customers production site.
- Work as a team, leading and driving customer needs with Key Account Manager, Customer Service Manager, Planning, Procurement, Production and Warehouse.
- Deliver against appropriate KPIs: on time and full (OTIF), turnover, profit and stock management
- To prepare estimates/ quotations in conjunction with the Key Account Manager and Technical Manager for new and existing labels
- Respond to customer inquiries promptly and professionally through various communication channels
- Assist customers in placing orders, processing returns, and resolving product-related issues
- Provide accurate information and advice on product features, pricing, and promotions.
- Maintain customer records and update the database with relevant information.
- Collaborate with other departments to resolve complex customer issues or escalate them when necessary

**Requirements**:

- Previous experience in a customer service role, preferably in a similar industry.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and decision-making abilities.
- Empathetic and patient with the ability to handle challenging customer interactions.
- Ability to multitask and manage time effectively to meet customer needs.
- Proficiency in using customer service software, databases, and other relevant tools.
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook).
- Positive attitude, self-motivated, and a team player.
- Flexibility to adapt to changing work schedules or tasks as required.
- A commitment to delivering exceptional customer service.

**Benefits**:

- Hours of work: Monday - Thursday 8:30pm - 5pm and 9am - Friday 1:30pm
- 34 days holiday including public holidays
- Onsite parking
- Cycle-to-work scheme
- Discounts with retailers, gyms, travel etc
- Employee Assistance programme - access to health & wellbeing tools including podcasts, articles, videos & confidential counselling sessions
- Pension - Year 1 Auto Enrolment - min 5% employee / 3% employer and after that you are eligible to join the main company pension scheme - min 5% employee / 4% employer
- On-site role

**How to apply**:
Call Kirsty on 07585 334 140


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