Customer Service Team Leader

1 month ago


Lindal in Furness, United Kingdom Wax Lyrical Ltd Full time

Job Advert

**_ We have a truly exciting opportunity within our Customer Service team for_**_ a driven, enthusiastic, Customer Service Team Leader who is passionate about our purpose, mission and values._**

You will be responsible for providing an integral link daily between Wax Lyrical and customers to build strong relationships whilst leading and motivating the Customer Service Team. Managing accounts to an exceptional standard.

**Responsibilities**:

- Ensure customer orders are processed on a daily basis and invoiced in a timely manner, progressing stock for orders;
- Manage the stock forecasting and purchase orders for specific customers to maximize sales and minimise inventory, communicating availability problems immediately;
- Provide the link for specific customers between the Customer and Direct Sales Manager/Customers and relevant departments throughout a product’s life-cycle;
- Lead, Manage and Motivate the Customer Service/Sales Team by:

- Setting clear objectives and plans
- Ensuring appropriate staffing levels are achieved
- Training and coaching team members
- Communicating, engaging and generating ideas
- Recognising exceptional performance
- Dealing and correcting under performance
- Ensuring day to day people issues are dealt with quickly and professionally
- Recruiting and inducting team members when required
- Commit to and participate in the achievement and maintenance of the Investors in people standard;
- Analyse and report on sales data for management information and action planning;
- Ensure customers product sealing procedures are met;
- Investigate and resolve claims for lost or missing boxes with customers/carriers and warehouses and process all credits (including returns). Provide POD as required;
- Complete all relevant documentation including customer new line forms and listings;
- Co-ordinate action between departments to meet and exceed customer requirements;
- Attend customer meetings when required;
- Escalate relevant issues in a timely way to Customer and Direct Sales Manager;
- To foster a continuous improvement culture and methods to improve sales and customer service;
- Embed and commit to Wax Lyrical’s values, policies, procedures and objectives;



  • Barrow-In-Furness, United Kingdom Liberata Full time

    **Job Title: Customer Service Team Leader** **Vacancy reference number: LIB 981441** **Salary: £26,994- £33,425** **Location: Barrow** **Contract type: Full Time / Permanent** **The Vacancy**: **Customer Service Team Leader** **Key tasks and responsibilities**: **Key Deliverables**: - Ensure individual performance targets are met - Ensure individual...


  • Barrow-In-Furness, United Kingdom Liberata Full time

    **Customer Services Team Leader** **Key tasks and responsibilities**: **Key Deliverables**: - Ensure individual performance targets are met - Ensure individual quality targets are met - Where process instructs, ensure customer queries are dealt with to completion while mínimalizing the need to pass the query to another party, and also mínimalizing the...


  • Lindal in Furness, United Kingdom Wax Lyrical Ltd Full time

    Job Advert **_ We have a truly exciting opportunity within our Customer Service team for_**_ a driven, enthusiastic, Customer Service Administrator who is passionate about our purpose, mission and values._** As a member of our Customer Service Team you will provide an excellent customer service experience ensuring all orders and documentation are processed...


  • Lindal in Furness, United Kingdom Wax Lyrical Full time

    **Location**: Lindal **Contract**: Full time, Permanent **Salary**: Competitive **Hours**: 38.50 hours per week We currently have an exciting opportunity for a Customer Service Manager to join a dynamic Customer Service Team. You will be responsible for leading the Customer Service team to ensure that customer orders and credits are processed timely,...


  • Lindal in Furness, United Kingdom Wax Lyrical Ltd Full time

    Job Advert **_ Are you ready to infuse your enthusiasm into a role that makes a difference? Picture this: a dynamic team, a global brand, and a purpose that revolves around crafting a better future. At Portmeirion Group, we're not just creating products; we're creating connections, stories, and experiences that resonate for generations. If you're a driven...


  • Barrow-In-Furness, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Plymouth Street, Barrow-in-Furness, LA14 3AN- Pay: £13.32 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training...

  • Customer Team Leader

    3 weeks ago


    Barrow-In-Furness, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 38 Ainslie Street, Barrow-in-Furness, LA14 5BJ - Pay: £12.10 per hour + great benefits - Contract: 20 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. -...

  • Customer Team Leader

    4 weeks ago


    Barrow-In-Furness, United Kingdom Coop Full time

    **Customer Team Leader** Location: Abbey Road, Barrow-in-Furness, LA14 5LF Pay: £11.00 per hour + great benefits Contract: 30 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full training...


  • Barrow-In-Furness, United Kingdom Westmorland & Furness Council Full time

    Job profile- The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.**Job details**: **Job reference** REQ00000016353 **Date posted** 20/02/2024 **Application closing date** 03/03/2024 **Location** BARROW-IN-FURNESS **Salary** £32,0976 -...

  • Lg Team Leader

    3 weeks ago


    Barrow-In-Furness, United Kingdom Liberata Full time

    **Job Title: LG Team Leader - Customer Services** **Vacancy reference number: 00507** **Salary: £25,710.30 - £31,832.85 pro-rata following a successful probation period.** **Location: Barrow** **Contract type: Full Time 37 hours - Permanent** **New Career - a rewarding one!** **If you have what it takes to lead, develop and motivate a team, this role...


  • Barrow-In-Furness, United Kingdom Liberata Full time

    **New year, New Career - a rewarding one!** **If you have what it takes to lead, develop and motivate a team a high performing team, this role is for you!** **Looking for a great work life balance? You have come to the right place, as we are only open MONDAY to FRIDAY 8:30-5:30 and don’t work Bank Holidays!** **Your new job description**: The role will...


  • Barrow-In-Furness, United Kingdom James Fisher and Sons plc Full time

    **About the Role**: Service Desk Team Leader Knutsford, Cheshire Permanent position The Company: James Fisher serves a diverse range of global sectors across three key markets: Energy, Maritime Transport and Defence - a trusted engineering services provider with an unrivalled ability to develop innovative solutions in challenging environments. With a175...


  • Lindal in Furness, Cumbria, United Kingdom Wax Lyrical Ltd Full time

    Duties and Key Responsibilities:This is a manual role which involves some lifting and manual handling and standing throughout the day.When operating a machine - As part of the team, be responsible for:Ensuring the right raw materials are used in the production process Set up, adjust and run machines at the optimum level so that they produce quality products...

  • Customer Team Leader

    2 weeks ago


    Low Furness, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Duke Street, Askam In Furness, LA15 8LU - Pay: £12.10 per hour + great benefits - Contract: 20 hours per week + regular overtime, part time, permanent. - Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. - Full...


  • Moreton-In-Marsh, United Kingdom JLH Talent Solutions Ltd Full time

    £35,000 per annum + benefits - Work for a well established and growing local business **The role** Our client is growing! They are looking for a Customer Service Manager / Team Leader to manage and coordinate all customer focussed activities. This includes managing a small team of customer service and administrative staff; responsible for coaching, one to...


  • Moreton-In-Marsh, United Kingdom JLH Talent Solutions Ltd Full time

    £35,000 per annum + benefits - Work for a well established and growing local business **The role** Our client is growing! They are looking for a Customer Service Manager / Team Leader to manage and coordinate all customer focussed activities. This includes managing a small team of customer service and administrative staff; responsible for coaching, one to...


  • Barrow-In-Furness, United Kingdom Prospectus Full time

    Prospectus are proud to be partnering with Citizens Advice to recruit their new Team Leader for their Witness Service currently being delivered in Barrow-in-Furness County Court, providing tailored support to a variety of witnesses. As Team Leader you will oversee the delivery of the Witness Service, overseeing and supporting a team of volunteers, providing...


  • Barrow-in-Furness, United Kingdom Prospect Us Full time

    Prospectus are proud to be partnering with Citizens Advice to recruit their new Team Leader for their Witness Service currently being delivered in Barrow-in-Furness County Court, providing tailored support to a variety of witnesses. As Team Leader you will oversee the delivery of the Witness Service, overseeing and supporting a team of volunteers, providing...

  • Team Leader

    2 weeks ago


    Barrow-In-Furness, United Kingdom Humankind Charity Full time

    **Vacancy No** - VN3890 **Employment Type** - Full-Time **Hours Per Week** - 37.00 **Work Pattern** - Monday to Friday **Location** - 92-96 Duke Street, Barrow-in-Furness, LA14 1RD **Location Region** - North West **Location City** - Barrow-in-Furness **Location Postal Code** - LA14 1RD **Interview Date** - 25 Mar 2024 **Job Details** **Who are...

  • Team Leader

    3 days ago


    Barrow-In-Furness, United Kingdom CeX Ltd Full time

    **Retail Team Leaders with a passion for games, DVDs, gadgets and computers** **Location**: Barrow in Furness About Us; - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, America, Australia, Mexico, Netherlands, Poland and India. - We trade games, DVDs, gadgets, mobile phones, computing products, and...