Customer Service Administrator

1 month ago


Lindal in Furness, United Kingdom Wax Lyrical Ltd Full time

Job Advert

**_ We have a truly exciting opportunity within our Customer Service team for_**_ a driven, enthusiastic, Customer Service Administrator who is passionate about our purpose, mission and values._**

As a member of our Customer Service Team you will provide an excellent customer service experience ensuring all orders and documentation are processed quickly and accurately.

**Responsibilities**:

- Make outgoing calls to existing/lapsed customers to answer questions and to provide information and suggestions about our products.
- Investigate and resolve claims for lost or missing boxes with customers/carriers and warehouses and process all credits (including returns). Provide POD (proof of delivery) as required.
- Maintain customer accounts on our Trade Web (opening, activating and closing customer accounts).
- Liaise with other teams to ensure we deliver what we promise.
- As part of the Sales team, support other team members and customers to meet the wider Sales plan.
- To foster a continuous improvement culture and methods to improve sales and customer service.
- Use a variety of media and systems.
- Escalate relevant issues in a timely way to Customer and Direct Sales Manager.
- Embed and commit to Wax Lyrical’s values, policies, procedures and objectives.
- Additional duties as required.



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