Customer Service Team Leader

3 weeks ago


BarrowInFurness, United Kingdom Westmorland & Furness Council Full time

Job profile- The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.**Job details**:
**Job reference**

REQ00000016353

**Date posted**

20/02/2024

**Application closing date**

03/03/2024

**Location**

BARROW-IN-FURNESS

**Salary**

£32,0976 - £33,024

**Package**

**Contractual hours**

37

**Basis**

Full time

**Attachments**

**Customer Service Team Leader - INTERNAL ONLY - WMF916i**:
**Job description**

**Customer Service Team Leader - WMF916i**

**INTERNAL ONLY**

**Salary: £32,076 - £33,024**

**Hours**:37 hours per week**

**Location**:Barrow in Furness**

**Contract: Permanent**
- The advertised salary includes a supplement (JWC) to the base grade of the post. JWC supplements are conditional on the physical demands and /or working conditions of the role._

**About **this opportunity**
- Westmorland & Furness Council are looking to recruit an experienced customer services team leader. You will supervise, recruit, lead, develop and motivate a customer service team, based in Barrow in Furness, to deliver high quality customer service. This will include implementation of all relevant HR policies and procedures.
- You will effectively organise resources, to meet operational needs and provide information, support and advice and develop robust and efficient processes.
- **Who are we looking for**
You will be joining a supportive and friendly team who strive to deliver excellent standards and will work collaboratively with peers across Westmorland and Furness.
- If you would like to find out more about the role, please contact Debra Don on Tele: 07929839939
- **What can we offer you**
- Excellent training and development offers
- Flexible working opportunities
- Opportunity to join the Local Government Pension Scheme
- Boost your pension with Shared Cost Additional Voluntary Contributions (facilitated by AVC Wise)
- Various perks and discounts schemes, including money off your phone contract and local gyms
- Competitive rates of pay

**DBS**

**This role requires a basic DBS check**

**Application and Interview information**

**Closing date: 3**rd** March 2024**

**Interview date: 11**th** March 2024**
If you are invited to a virtual interview, this will preferably be undertaken using the Microsoft Teams software, which is currently free for new users, however if there are any issues with accessing this technology, we are happy to discuss alternative arrangements prior to the interviews.
- **Safer Recruitment**
- At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and expects all employees, volunteers and the Externally Provided Workforce (EPWs) to share this commitment.
- **Equality, Diversity, and Inclusion**

- As a Disability Confident Employer, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
- **Please see below the supporting information**:
**Post Specification**

**Role Profile**
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