Visit Management Administrator

2 weeks ago

StratforduponAvon, United Kingdom Made Employment Ltd Full time

Our client is one of the UK’s leading Field Services companies specialising in providing external field agency solutions primarily to the utilities sector. Our Head Office is based in Stratford upon Avon.

**Job Purpose**

As a Visit Management Co-ordinator, you will be responsible for the daily management and completion of specialist visits being conducted by our Field team on behalf of our Clients.

Visits are performed for varied reasons such as payment negotiation, payment collection, gas and electricity meter inspections, customer reconnection, property status reports, occupancy verification and vulnerability / health and safety checks. The aim of the visit is to ensure the relevant account is resolved in a timely and efficient manner, with the best possible outcome achieved for all concerned.

Your role will therefore require you to work with the Field team to allocate, plan and monitor both completion and performance of these visits. It is imperative that the visits are performed within client SLAs and performance targets, and in line with both business and client requirements, along with all legislative responsibilities. All tasks must be carried out in an accurate and timely manner.

This role will involve regular communication, both electronically and verbally, with Field Representatives performing the visits to ensure the most appropriate course of action is taken, with considerations always given to customer needs, vulnerability and any safety matters. There will also be a need to liaise with Clients and internal colleagues to meet the needs of all concerned.

Our work is closely monitored and highly regulated so it is necessary to ensure all processes are followed carefully and correctly, and that company records (including paperwork) are updated fully and accurately.

**Responsibilities**
- Allocating and Planning visits in line with client SLAs and company processes. This will include dealing with the account referral and new business load on some occasions.
- Organising and/or the printing of lettering and visit packs, and the despatch of lettering and visit packs.
- Updating the system so all planned visits are recorded to allow for clear visibility of account status.
- Offering assistance and support to Agents when completing their visits.
- Liaise with Clients as needed to resolve and complete individual accounts correctly.
- Highlight and fully record any vulnerability found when dealing with an account.
- Highlight and fully record any safety issue or concern found when dealing with an account.
- Update and/or result accurately fully detailed reports on each account when any visit activity has taken place.
- Update the system with appointment dates and times agreed with a customer, along with any specific request in relation to a visit or any other feedback given.
- Pro-actively follow up on any planned action at account level to ensure work was completed as planned.
- Result accounts on the system with a high level of accuracy so the Client is able to complete any follow up action as necessary.
- Quality checking returned visit reports to ensure the standard of the visit is acceptable, and that the visit has been conducted in line with requirements. Arranging any subsequent revisit needed.
- Production and issue of client returns reporting.
- Perform various activities in relation to agent’s holdings and any overdue accounts. This will include generating reports, communicating with agents, providing updates, distributing reports as needed, liaising with clients as necessary and sourcing alternative cover for the visit if required.
- Highlighting any performance related matter to the management team, including any suggestions for agent re-training or audit requirements.
- Completion of job cancellations in a timely manner and in line with business and Client processes.
- Prepare any documentation required for agent remuneration.
- Pro-actively look to improve a process through feedback to your management team.
- Aim to achieve all performance and quality targets.
- Adhere to all industry, company and client guidelines when handling accounts.
- Pro-actively look towards continual improvement or build a process when required.
- Attend, and have input, in to meetings as required.
- To comply with the company’s Quality Policy by following all QMS procedures and related work instructions.
- To co-operate in the operation of the company’s health, safety and environmental management systems.
- Take reasonable steps to ensure the safety and security of data and be aware of information security responsibilities in order to preserve data securely.
- To comply with all legal, regulatory and statutory requirements as defined by the company
- To ensure the fair treatment of customers is central to all behaviour and activity.

**Skills & Attributes**
- Good/Competent I.T. skills with accurate keyboard skills.
- Excellent interpersonal skills and ability to communicate effectively with a wide

  • Team Administrator

    3 weeks ago

    Stratford-upon-Avon, United Kingdom Made Employment Ltd Full time

    Job description Our client is one of the UK’s leading Field Services companies specialising in providing external field agency solutions primarily to the utilities sector. Our Head Office is based in Stratford upon Avon. Job Purpose You will be supporting the work of the Visit Management team and will be responsible for the daily management and completion...

  • Business Sales Administrator

    Found in: beBee S GB - 2 weeks ago

    Stratford-upon-avon, United Kingdom Plus One Recruitment Full time

    Our client is a highly successful business, based in a rural location in South Warwickshire. They are looking to recruit an experienced Administrator, who will support the sales and logistics teams with the ordering, shipping and installation of equipment. This is a varied role where you will be liaising internally with all departments and playing a key part...

  • Business Sales Administrator

    Found in: beBee jobs GB - 2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Plus One Recruitment Full time

    Our client is a highly successful business, based in a rural location in South Warwickshire. They are looking to recruit an experienced Administrator, who will support the sales and logistics teams with the ordering, shipping and installation of equipment. This is a varied role where you will be liaising internally with all departments and playing a key part...

  • Administrator

    3 days ago

    Stratford-upon-Avon, United Kingdom McCarthy & Stone Full time

    McCarthy Stone are seeking an organised, proactive, and service focused **Administrator** to play a vital role in our **Harvard Place **development in, **Stratford-upon - Avon, Warwickshire** to help to enrich the lives of our homeowners **Salary: £11.58** per hour **Hours: 16 per week** McCarthy Stone have a wealth of support and benefits for their...

  • Administrator

    6 days ago

    Stratford-upon-Avon, United Kingdom McCarthy Stone Full time

    McCarthy Stone are seeking an organised, proactive, and service focused **Administrator** to play a vital role in our **Harvard Place** development in, **Stratford-upon - Avon, Warwickshire** to help to enrich the lives of our homeowners! **Salary: £10.72** per hour **Hours: 15 per week, all year round** McCarthy Stone have a wealth of support and...

  • Administrator

    Found in: Talent UK C2 - 3 days ago

    Stratford-upon-Avon, United Kingdom McCarthy and Stone Full time

    McCarthy Stone are seeking an organised, proactive, and service focused Administrator to play a vital role in our Harvard Place development in Stratford-upon-Avon, Warwickshire to help to enrich the lives of our homeowners! Salary: £11.58 per hour Hours: 16 hours per week, all year round, Monday to Friday. McCarthy Stone have a wealth of...

  • Administrator

    3 days ago

    Stratford-upon-Avon, United Kingdom McCarthy Stone Full time

    McCarthy Stone are seeking an organised, proactive, and service focused **Administrator** to play a vital role in our **Harvard Place **development in** Stratford-upon-Avon, Warwickshire **to help to enrich the lives of our homeowners! **Salary: £11.58** per hour **Hours: 16 hours per week, all year round, Monday to Friday.** McCarthy Stone have a wealth...

  • Administrator

    Found in: Talent UK C2 - 3 days ago

    Stratford-upon-Avon, United Kingdom McCarthy Stone Full time

    McCarthy Stone are seeking an organised, proactive, and service focused Administrator to play a vital role in our Harvard Place development in Stratford-upon-Avon, Warwickshire to help to enrich the lives of our homeowners!Salary: £11.58 per hourHours: 16 hours per week, all year round, Monday to Friday.McCarthy Stone have a wealth of support and benefits...

  • Receptionist - Casual

    1 day ago

    Stratford-upon-Avon, United Kingdom Focus Hotels Management Full time

    **Job Ref**:FOC1132 **Branch**:Swan's Nest Hotel **Location**:Swan's Nest Hotel, Stratford-Upon-Avon **Salary/Benefits**:Competitive Salary **Contract type**:Casual **Hours**:Part Time **Posted date**:07/02/2024 **Closing date**:09/03/2024 We are seeking to recruit a Receptionist to join our team. **Who are we** The Swan’s Nest Hotel is a 17th...

  • Marketing Administrator

    1 day ago

    Stratford-upon-Avon, United Kingdom Arden Personnel Full time

    **Marketing and Communications Administrator - Stratford upon Avon - 8:30 am-4:30 pm (with an hour for lunch) Monday to Friday** **£23,000 per annum** **To support the team in the provisioning of all marketing and communication activities, and in delivering high value and influential marketing and communications to increase reach and impact of the...

  • Administrator

    Found in: beBee jobs GB - 7 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Pertemps Full time

    Pertemps have a fantastic opportunity available to work on assignment with a UK leading Local Authority within their Business Support team.If you are an enthusiastic self-starter and looking to gain further skills within a Local Authority then this is the role for youThe successful candidate will assist the wider team with varied administration tasks and...

  • Block Manager

    Found in: Talent UK C2 - 2 weeks ago

    Stratford-upon-Avon, United Kingdom The Recruitment Experts Full time

    Property Manager RoleStratfordUponAvonOpportunity: Seeking aProperty Manager eager to advance their career in Block Management.This role involves managing a portfolio of residential propertiesacross the Warwickshire and Worcestershire areas playing a crucialpart in our team.Responsibilities: Oversee the maintenance of buildings andcommunal areas. Coordinate...

  • Team Administrator

    1 week ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Made Employment Ltd Full time

    Job description Our client is one of the UK's leading Field Services companies specialising in providing external field agency solutions primarily to the utilities sector. Our Head Office is based in Stratford upon Avon. Job Purpose You will be supporting the work of the Visit Management team and will be responsible for the daily management and...

  • School Administrator

    Found in: Whatjobs ES C2 - 7 days ago

    Stratford-upon-Avon, United Kingdom Aspire People Full time

    School Administrator37 hours per week, 41 weeks per yearMain Purpose of JobTo lead on particular areas of the administration service for the school such as admissions, transition and leavers.As part of the Admin Team provide effective support for our students and staff.To provide administrative support or cover which may include, but is not restricted to,...

  • Warrant Account Manager

    5 days ago

    Stratford-upon-Avon, United Kingdom Brook Street Full time

    **Warrant Account Manager** **Salary £24,00 - £25,600** **Monday to Friday working - we cover hours of 8am to 5pm but we can be flexible on this.** **Standard 7.5-hour (OR Optional 8 hour) shift; across hours between 8am and 5pm meaning no weekend working! No late shifts!** **HYBRID WORKING** **As a Warrant & Revenue Account Manager you will be...

  • Compliance Coordinator

    2 days ago

    Stratford-upon-Avon, United Kingdom Biffa Waste Services Full time

    We have an exciting opportunity for a **Compliance Coordinator / Administrator **within our Biffpack team based in **Stratford-Upon-Avon**. The role will be full time with hybrid working, typically 1-2 days a week in Stratford Upon Avon office the other three to four from home. This is a varied administration role providing key support to the Packaging and...

  • Sales Administrator/account Handler

    7 days ago

    Stratford-upon-Avon, United Kingdom Holdsworth Personnel Full time

    **Job description** Our clients are looking for an efficient and dynamic Sales Admin/Account Handler to manage new client enquiries from predominantly existing accounts. As part of the entrepreneurial team you will be instrumental in maintaining the reputation of a unique, creative and highly respected global business. In return you will be offered a...

  • Business Support Administrator

    1 day ago

    Stratford-upon-Avon, United Kingdom NFU Agency Full time

    **The Role**: **Business Support Administrator** NFU Mutual, a leading general insurer and financial services company, has been serving the local community for over 100 years. Our team at the Central-South Warwickshire & Pershore Agency situated across our four sites in Warwick, Stratford-upon-Avon, Henley-in-Arden & Pershore. are committed to delivering...

  • Cloud Operations Manager

    5 days ago

    Stratford-upon-Avon, United Kingdom Hayne Solutions Full time

    **Job Title**:Cloud Operations Manager **Location**:Stratford upon Avon **Salary**: £55,000-£65,000 Dependent on level of experience **Job type**: Full Time HAYNE are a Microsoft Gold Partner and a Microsoft Cloud Solutions Provider with a high growth ambition and success in both Managed Services and Project Consulting. **The Role**: Seeking a...

  • Administrator

    Found in: beBee S GB - 2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Pertemps Full time

    Pertemps have a fantastic opportunity available to work on assignment with a UK leading Local Authority within their Business Support team.If you are an enthusiastic self-starter and looking to gain further skills within a Local Authority then this is the role for you!The successful candidate will assist the wider team with varied administration tasks and...