Business Support Administrator

2 weeks ago


StratforduponAvon, United Kingdom NFU Agency Full time

**The Role**:
**Business Support Administrator**

NFU Mutual, a leading general insurer and financial services company, has been serving the local community for over 100 years. Our team at the Central-South Warwickshire & Pershore Agency situated across our four sites in Warwick, Stratford-upon-Avon, Henley-in-Arden & Pershore. are committed to delivering consistent excellent customer service whilst maintaining a high standard of quality and audit results.

**What the role involves**:

- Allocating monthly key renewals
- Managing diaries for customer appointments and renewal requirements including making renewal review appointments
- Preparing pre-renewal information for Agents and Executives prior to appointment.
- Reviewing the post review notes and allocating work on Customer Relationship Management (CRM) for relevant changes.
- Completion of a post call report where required to high quality standards
- Liaising with team members and internal stakeholders to ensure documentation is correct before posting.
- Ensuring documentation is forwarded to customers in adherence with regulatory guidelines.
- Collating documentation for new business prior to posting.
- Management of CRM dashboards.
- Robust follow up of leads and quotes outstanding.
- Effectively manage the Agent's diaries for customer and prospecting appointments and internal meetings.
- Arrange client dinners/drinks as appropriate.
- Travel arrangements for Agents where appropriate.

**What we need from you as a Business Support Administrator**:

- Work independently and use initiative to problem solve
- Communicate well with colleagues and customers both verbal and written
- Prioritise workload accordingly

**Have you got the right skills?** We will give full training for the role so no previous experience is necessary.

We are a fast paced, growing business that prides itself on doing the best for both customers and our employees. Some of our perks include life insurance, pension contributions, a dedicated social committee, flexible working practices and the ability to work from home when required as well as standard benefits such as a salary and annual leave entitlement.

Please note, this role could work at any of our four sites in Warwick, Stratford-upon-Avon, Henley-in-Arden & Pershore.

**Closing date: 19 May 2023**

**Please note you will be employed by an Agent of NFU Mutual and not by NFU Mutual directly.



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