Cloud Operations Manager

3 weeks ago

StratforduponAvon, United Kingdom Hayne Solutions Full time

**Job Title**:Cloud Operations Manager

**Location**:Stratford upon Avon

**Salary**: £55,000-£65,000 Dependent on level of experience

**Job type**: Full Time

HAYNE are a Microsoft Gold Partner and a Microsoft Cloud Solutions Provider with a high growth ambition and success in both Managed Services and Project Consulting.

**The Role**:
Seeking a personable and talented professional to join our progressive HAYNE Cloud team, helping to manage day-to-day cloud operations and implementations within a small team, ensuring a professional and consistent approach to the service management of customersolutions.

As the successful Cloud Operations Manager, you will have had an extensive career in I.T across one or more disciplines, ideally technical support, server/network administration and have in-depth experience in the following areas:

- Microsoft Certified AZ-305 is essential
- At least 3 years Azure implementation and administration experience
- Background in IT infrastructure management or server administration
- Implementation and administration of Active Directory/AAD/AADDS/DNS/GPO
- Microsoft 365 administration & security
- Networking skills (WAN, VPN, DNS etc)
- Disaster recovery & backup operations
- ITIL and service management
- Cyber security, Information Security or ISO 27001 experience (ideal but not essential)
- Technical Team/Service management experience
- Applicants must be UK residents with the right to work; visa sponsorships will not be considered

**Key Responsibilities and Accountabilities**:

- Managing the cloud operations team
- Ensuring operational checks are performed and issues are remediated/escalated
- Ensuring the security, stability and availability of customer cloud solutions; this includes performance and capacity planning
- Assist with upgrading, installing, and configuring monitoring solutions for Azure IaaS Windows and Linux servers
- Providing technical escalation support to the Helpdesk team
- Identifying and implementing automation to drive efficiencies and reduce support issues
- Working with the operations team to continually implement and refine cloud operations, management and deployment processes
- Documenting customer environments, solution diagrams and knowledgebase articles
- Proactively monitor infrastructures, systems, networks and business processes
- Ensuring governance of customer cloud solutions
- Supporting major incident reviews and taking ownership of problem management recommendations to drive continual service improvement
- Some out of hours work maybe required
- Mentoring the Cloud operations and support teams to ensure knowledge transfer and development
- Other duties and responsibilities as required

**Benefits**:

- 27 days holiday
- Healthcare
- Expensed iPhone
- Hybrid working with 3 office days per week.

Please click on the **APPLY** button to send your CV and Cover Letter for this role.

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