Booking Clerk

2 months ago

Brighton, United Kingdom Blue Arrow Full time

We are currently recruiting for a NHS Booking Clerk role within Brighton area. This assignment is for a period of 3 months and would be office based.

**Role Summary**

***

This is a multi-skilled role whereby the post-holder will be required to gain an up-to-date knowledge of outpatient clinics to make, amend, and cancel outpatient appointments in line with the patients access policy and according to waiting time and clinical urgency. The post holder will handle incoming telephone queries from patients, GP's, and other hospital staff with a range of queries. The post holder will gain an in-depth knowledge for clinics within a designated specialty area but will also be expected to gain a broader knowledge of other clinics. This role will range from the registration of new patient referrals, to handling GP and patients queries for clinics to making/amending and cancelling appointments. The post holder will have an impact on a patient journey throughout all aspects of the outpatient booking process and will be responsible for recording all patient contact and bookings on the patient administration system.

The main duties of the post are:

- To register new patient referrals and send these for clinical triage so that the urgency of the appointment can be highlighted by a clinician
- To book, amend and sometimes cancel outpatient appointments for patients via the telephone and to confirm these details by letter using the patient administration system
- To answer telephone calls from patients, GP's, and other Trust staff, always maintaining confidentiality and ensuring that a patient focussed/professional service is maintained

**Main Duties and Responsibilities**

***
- To register new patient referrals and send these for clinical triage so that the urgency of the appointment can be highlighted by a clinician
- To index referrals in the Trust referral management system so that the correct clinician can review the referral
- To update patient demographics in the Trust patient administration at time of referral registration
- To book, amend and sometimes cancel outpatient appointments for patients via the telephone and to confirm these details by letter using the patient administration system if required.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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