Booking Clerk

1 week ago

Brighton, United Kingdom Step Ahead Full time
Booking Clerk - Temporary Position until September 2024

Location: Brighton, East Sussex - On site

Start Date: ASAP

Hourly Rate: £11.80 per hour

Hours: 37.5 hours, part-time (30 hours) also considered

Step Ahead has collaborated with the NHS to recruit booking clerks for a temporary assignment during the summer. If you have a background in administration and can start promptly, we encourage you to apply.

About the Company: With a focus on providing excellent care every time, Step Ahead is dedicated to making a meaningful impact in the healthcare sector. They value teamwork, professional development, and offer training opportunities for growth within the organization.

Why Choose to Work for Them?
  • Supportive Environment: Work alongside a dynamic team that prioritizes patient care and teamwork.
  • Career Development: Opportunities for professional growth and development.
  • Impactful Role: Make a direct contribution to patient care and the smooth operation of outpatient services.

Job Role and Responsibilities:
  • Appointment Management: Handle outpatient appointments including registration, booking, amendments, and cancellations following patient access policies.
  • Patient Interaction: Address inquiries from patients, GPs, and hospital staff with clear and sensitive communication.
  • Data Management: Update patient records and maintain accurate data in the system.
  • Operational Support: Assist in registering new patient referrals, ensuring appointments align with clinical urgency and waiting time guidelines.
  • Coordination: Collaborate with healthcare professionals to ensure efficient outpatient services.

Person Specification:
  • Experience: Previous customer service or administrative experience required, NHS admin experience and familiarity with patient admin systems preferred.
  • Skills: Strong verbal and written communication, organizational, and problem-solving skills.
  • Attributes: Ability to work under pressure, maintain confidentiality, manage priorities, and adapt to changing procedures.

Join a team where genuine equality of opportunity is fostered, and all individuals are assessed based on competence and merit. Step Ahead, acting as an Employment Agency, is dedicated to promoting diversity and preventing discrimination in recruitment practices.

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