Sales Support Consultant

6 months ago

Wimborne, United Kingdom Caterpillar Full time

**Career Area**:
Sales

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Job Title: Sales Support Consultant**

**Salary: £52,000 - £65,000 **(Dependent upon experience)

**Location**:Wimborne, United Kingdom

**Benefits**:

- 25 days annual leave, plus 8 Bank Holidays
- Up to 12% bonus
- Contributory pension scheme - Caterpillar will double the employee's contribution up to 10%
- Contributory share scheme - Caterpillar will match 50% of the employee's contribution.
- Optional flexible benefits including access to health and dental care plans for family members, EV car lease, holiday purchase.

**Relocation/ Sponsorship: Relocation Benefits Will be considered. Visa Sponsorship is not available.**

**Flexible working arrangements will be considered for this role, in-line with the needs of the business.**

**About Caterpillar Marine**

**Job Summary -**

This role will be at the forefront of Caterpillar Marine’s energy transition, leading conversations with our dealers and customers on their future needs. It will be accountable for business development of marine emissions upgrades, retrofits and repowers by leading the technical sales process with Cat Dealers and customers while also collaborating with our internal stakeholders on new products and continuous improvement.

**Additional Info -**

Hybrid work pattern - 3 days office or travel, 2 days remote.

Up to 15% global travel

**What You Will Do**:

- Lead the technical sales process with Cat dealers and customers for marine emissions upgrades and retrofits as the product and commercial support expert. Primary focus will be supporting the commercial business plan.
- Manages and acts on customer and dealer feedback.
- Consulting with the Industry team, commercial team, and dealers in developing and implementing customer solutions designed to maximize product value and price in support of the energy transition.
- Stays abreast of national, regional, and local emissions regulations and works with regulatory affairs team to inform and influence rulemaking with regional air boards and regulating bodies.
- Identifies grant and subsidy programs for emissions reduction available to customers and develops sales initiatives to promote qualifying Cat products.
- Develops and maintains go-to-market and training materials for emissions upgrades.
- Administers training to dealers, Caterpillar Sales Managers, and Deployment Champions.

**What You Have**:
**Customer Focus**: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Extensive Experience

Level Working Knowledge:
**Decision Making and Critical Thinking**:Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Extensive Experience:
Level Extensive Experience:
**Relationship Management**:Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Extensive Experience:
**Value Selling**:Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Level Working Knowledge:

- Marine industry experience in applicable market segments for Caterpillar Marine
- Strong ability to manage risk and ambiguity as well as be a driven self-starter
- A positive and professional demeanor will also be a significant contributor to success
- Prior experience and success in the aftermarket / services space

**What You Will Get**

You will be joining a high-performing team that’s leading services growth for Caterpillar Marine, with Cat dealers. When our customers win, we win.

Our transformational solutions are aimed at reducing and optimizing our customers emissions, extending the products lifecycle, reducing total cost of operation, and making it easy to do business with Caterpillar and Cat dealers. In this role, you will have the opportunity to work directly with customers, Cat dealers, and Caterpillar Fleet Managers to create the best possible customer experience.

The culture at Caterpillar is collaborative with very clear standards and values that we will never compromise on. We have a global team for a global business that is very focused o

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