Front of House Receptionist/administrator

6 months ago

Blackpool, United Kingdom RC Ltd Full time

Are you a dynamic individual with a passion for hospitality? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we have the perfect role for you

We are currently seeking a Front of House Assistant to join our team at the beautiful Blackpool Resort Hotel. This is an exciting opportunity to be part of a vibrant team in one of the most iconic destinations in the UK.

As a Front of House Assistant, you will play a key role in ensuring our guests have an unforgettable experience. Your responsibilities will include serving at the bar, assisting guests with enquiries, and helping to serve delicious breakfasts at our Lanai Bistro.

What we're looking for:

- Enthusiastic individuals with excellent communication skills
- A passion for delivering exceptional customer service
- Ability to thrive in a fast-paced environment
- Previous experience in hospitality is preferred but not essential

**Duties**:

- Enthusiastic individuals with excellent communication skills
- A passion for delivering exceptional customer service
- Ability to thrive in a fast-paced environment
- Previous experience in hospitality is preferred but not essential
- Greet and welcome visitors in a friendly and professional manner
- Answer phone calls, take messages, and direct calls to the appropriate person
- Assist with administrative tasks such as filing, photocopying, and scanning documents
- Manage incoming and outgoing mail and packages
- Maintain office supplies inventory and place orders when necessary
- Schedule appointments and maintain calendars
- Perform data entry tasks accurately and efficiently
- Assist with basic bookkeeping using QuickBooks software
- Provide general clerical support to staff members as needed
- Utilize computerized systems to update records and retrieve information
- Maintain a clean and organized front desk area

**Requirements**:

- Proven experience as a receptionist or in a similar role
- Excellent phone etiquette and strong communication skills
- Proficient in using computer software such as Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)
- Ability to type accurately with good speed
- Strong organizational skills with the ability to multitask effectively
- Attention to detail and problem-solving abilities
- Professional appearance and demeanor
- High school diploma or equivalent required; additional certification in office administration is a plus

At our company, we value our employees' contributions and offer competitive compensation packages. Benefits include medical insurance, paid time off, retirement plans, and opportunities for professional development.

If you are a motivated individual with excellent organizational skills and a passion for providing exceptional customer service, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.

Pay: £7.50-£12.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Company pension

Ability to commute/relocate:

- Blackpool: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Administrative experience: 1 year (preferred)
- Customer service: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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