Receptionist
7 months ago
The Receptionist will act as a first point of contact for patients wishing to access Community Health Services and will signpost patients to alternative service providers as appropriate.
Provide Front of House Reception Services and also a full administrative support to all clinical teams based and visiting the centre.
Be able to travel to other sites to provide cover as needed to support the wider service.
The post holder will be required to possess a pleasant manner, good communication and organisational skills.
To be the first point of contact for patients and visitors to the Health Centre, ensuring a professional manner at all times. This may include more general enquiries.
Undertake reception duties providing an efficient and helpful service which communicates with individual patients and Trust staff to aid the smooth running of the services.
Ensuring accurate messages are forwarded by telephone or electronically to the correct areas/persons. This will include dealing with people with concerns and complaints.
To handle any comments and complaints in a calm and professional manner using empathy, when needed and directing to Line Manager as necessary.
Ensure that the office procedures are periodically updated to reflect changes to the services provided.
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents - it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Ensure that accurate patient information is available to promote the health services supplied by the Trust.
Ensure that relevant information is shared with your colleagues in a handover for the continuity of the service.
Using the bespoke IT systems; EMIS Community/HISS to book patients in on arrival, issue follow up appointments as required, update patient demographics on the systems as needed.
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