Receptionist

6 months ago


Blackpool, United Kingdom AG Hotels Group Full time

AG Hotels Group is seeking an experienced and confident receptionist to join our hotel in Blackpool - Bluewaters Hotel. The ideal receptionist should be friendly and hospitable. We are looking for someone who puts our people at the heart of everything we do, is passionate for customer service and hospitality.

Job Responsibilities

1. Greet guests as they arrive, ensuring smooth check in and check out

2. Manage room reservations and ensure that all guest information is accurate and up-to-date

3. Process guest payments and ensure that all financial transactions are accurate and secure

4. Respond to guest inquiries and requests for assistance in person and over phone

5. Report any health and safety issues/ maintenance issues to the relevant department

6. Collaborate with other departments within the hotel to ensure that all guest needs are met and exceeded

7. Assisting the other departments in the hotel as and when required

Pre-Requisites

1. Should have a background in Front office Hospitality

2. Should be willing to multitask

3. Passion for the Hotel industry

4. Familiarity with hotel property management systems (PMS) preferably rezlynx

5. Proficiency in Microsoft Office and basic computer skills

6. Professional appearance and demeanor

**Job Types**: Full-time, Permanent

**Salary**: £10.50 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Discounted or free food
- Employee discount
- Referral programme

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Application question(s):

- Are you willing to do 7 am to 3 pm and 3 - 11 pm shifts?

**Experience**:

- Front desk: 1 year (preferred)

Ability to Commute:

- Blackpool, FY1 2EY (required)

Work Location: In person


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