Receptionist/administration
6 months ago
**About us**
Rossis Leisure is a small business in North Walsham. We are professional, agile and customer-centric.
Our work environment includes:
- Modern office setting
- Food provided
- Growth opportunities
- Modern office setting
- Flexible working hours
As our Leisure Club Receptionist/Administrator, you will be the first point of contact for members and guests visiting Rossis. You will provide exceptional customer service, handle administrative tasks, and ensure the smooth operation of the reception area.
**Responsibilities**:
1. Greet members and guests in a friendly and professional manner.
2. Assist with administrative tasks including, but not limited to, filing, data entry and reconciliation.
4. Assist members with inquiries, bookings, and membership-related matters.
5. Process new memberships, renewals, and payments accurately.
6. Schedule appointments for club facilities, classes, and personal trainers.
7. Assist in organising club events, promotions, and activities.
8. Handle cash transactions and reconcile daily receipts.
9. Ensure compliance with club policies and procedures.
10. Collaborate with other team members to deliver a seamless customer experience.
Qualifications:
Proven experience in a customer service or receptionist role, preferably in a leisure club or hospitality environment.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities
Ability to work flexible hours, including evenings and weekends
Knowledge of fitness equipment and facilities is advantageous
Friendly demeanour and a passion for helping others achieve their fitness goals
The Leisure Club Receptionist/Administrator plays a crucial role in ensuring positive member experiences and efficient club operations. If you enjoy providing exceptional customer service and thrive in a dynamic environment, this could be the perfect opportunity for you.
**Job Types**: Full-time, Part-time
**Salary**: From £11.00 per hour
Expected hours: No more than 30 per week
**Benefits**:
- Discounted or free food
- Employee discount
- Free fitness classes
- Free parking
- Gym membership
- On-site gym
- On-site parking
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
- Weekends only
Work Location: In person
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