Patient Flow Coordinator, Chestnut Ward

4 weeks ago


Chertsey, United Kingdom Ashford and St. Peter's Hospitals NHS Foundation Trust Full time

Chestnut ward has an exciting opportunity for a forward thinking, proactive and highly motivated person in the role of a Patient Flow Coordinator. The Flow Coordinator is a vital part of the MDT and the post holder will; Co-ordinate all stages of the patient journey, from admission to discharge. This involves proactively supporting and facilitating the work of the Multi-disciplinary team in delivering the best outcomes for the patient; informing and communicating fully outcomes of assessments and discharge plans. The Flow Coordinator will work closely with the Nurse in Charge and CSNP team on a daily basis reporting to the NIC of the shift and accountable to the Ward Manager. The applicant should have an understanding of all varied processes involved in the transfer and discharge of patients and be able to confidently use the computer systems in place in the trust. The role requires the post holder to be able to prioritise their work load and must enjoy working as part of a team. Delivering excellence in patient care and patient experience is our driving force and in return we offer commitment to your personal development.

The role covers an 8am - 4pm period at present and the post holder will be required to work Monday to Friday.

Informal visits to the unit are welcome so you can come and meet us and see the way that care is delivered.
- Work closely with and be responsible to the NIC of the unit to

ensure safe effective patient flow is implemented through the unit.
- Closely communicate and work with the CSNP Team the Flow

Coordinator and NIC on Chestnut ward. Details of the post can be seen in
the Job Description. This role involves telephone and electronic
communication with a variety of member from the MDT, therefore
excellent communication skills are vital.

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at ASPH. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

This is an exciting time to join our Trust, as we work on the expansion of our theatres at Ashford Hospital and move towards this becoming our dedicated elective centre. We want to create a state-of-the-art centre for excellence for planned surgical procedures; with care delivered by dedicated, specialist teams in a modern and well-equipped environment.

We hope to use this centre to create an environment of learning and to facilitate training of the next generation of our skilled NHS workforce. Our plans are ambitious - why not, come and be a part of our journey.

To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.

To attend daily ward-rounds ensuring communication pertaining to outstanding investigations and discharge plans are communicated to the patients and their family

To ensure on the date of discharge all patient have a copy of their Single Assessment documentation, contact assessment and discharge care-plan

Offer continuing support and advice to family and carers in complex situations, necessitating a high level of interpersonal and communication skills and supporting the local process on a timely basis.

To work autonomously under the direction of the professional staff in the multi-agency team, planning and prioritising own workload.

To protect and maintain patient confidentiality at all times.

Ability to deal with complex and emotional situations.

Maintain stock and supply of patient information leaflets.

To ensure the implementation of all policies, procedures and quality standards as required by the Trust.

To support the department and organisation by carrying out any other duties as qualified and able.



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