Senior Pm- Service Development and Group Change

3 days ago


Hatfield, United Kingdom Hays Specialist Recruitment Limited Full time

A leading IT Infrastructure & Services Consultancy seeks a Senior Project Manager for a 4 month contract, to deliver the implementation of CRM Solutions, based in Hatfield (Hybrid/remote) Outside IR35

Service Development and Group Change function in Group Information Service) is accountable for the proactive development of standard service offerings and changes aligned to Group strategy. This includes the development / change, adoption and operational enablementof major projects and programmes, both internally and for customers directly. The function is responsible for predictable (time, cost and quality) outcomes as defined in each project business case. This function encompasses an end-to-end view of all servicedevelopment or change, remediating any out of scope components as required to achieve the business outcome.
ACCOUNTABILITIES
Mobilise and lead elements of multi-disciplinary major service development / change projects for Internal Business Functions following the Development Change Framework (DCF)
Work collaboratively cross the business to ensure projects deliver the outcomes defined in each business case
Define and drive best practice and consistent delivery of service in all locations
Provide leadership during development by identifying any incremental opportunities
Actively manage project management resource to define and execute against plans
Actively manage Quality, Financials, Dependencies, Key Risks and Issues
Support the development and refinement of Computacenter adoption and training
Deliver smooth service implementation through development of relationships, operational enablement and incubation.
Manage remediation of delivery issues for a change - when it does not meet expected outcomes during incubation
Liaison with all operational delivery organisations in developing the service
Manage relationships with key Business and GIS stakeholders and leadership
Align leadership (e.g. sponsors, senior and middle management) on key messaging and communication approach across all departments
KEY INTERFACES
Business Units - Group Finance / Group HR / Group Legal and Group Information Services
GIS Leadership and Teams - across:
CTO function, PMO ,Service Management ,IT Security & Compliance ,Service Design, Operational Delivery - inc. Business Analysts / System Specialists and Development &User Adoption
Partners and other third parties
Finance / Commercial Management
CULTURE AND BEHAVIOUR
Should continually be pro-active in considering how to deliver consistent and sustainable business system change across the Group.
Must maintain alignment with the business units and sponsors to realise any additional opportunities within service development / change.
Should assume responsibility of the end-to-end delivery of the service development / change projects assigned, including people, tools, processes and adoption, working collaboratively with the accountable owners of each aspect.
MEASURES AND MOTIVATORS
Successful Delivery of Group Projects to Time, Cost and Quality - following the DCF processes
Development within agreed budget - for each project
Service / Change developed to cost target to support competitiveness (as appropriate)
Scope and Change Control
Standards and consistency


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